Re: Help! £300 phone bill on Sky Active
- From: "Jono" <no@xxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 13 Oct 2005 21:28:59 GMT
pjlusenet@xxxxxxxxxxx wrote:
|| Hi all, I hope someone can offer (useful) advice.
||
|| A friend goes to stay at another friends house each year to look
|| after an elderly person. This allows the normal carer to have a
|| break.
|| She stayed for approx a month with her 6 year old son.
||
|| She's just been told that the phone bill was £300!
|| It appears the 6 year old ran up the bill by using Sky Active
|| (he must have run up the bill at approx £10 per day)
||
|| It seems wrong that a system can allow a child spend such a large
|| amount of money.
|| The homeowner didn't have the PIN lock set as she doesn't have kids.
|| The mother of the child wasn't familiar with how a SKY box could
|| charge for certain types of use.
||
|| Anyone know where they stand?
|| They contacted SKY who expressed sympathy but that's about all.
|| Does a SKY system have the PIN lock OFF by default?
||
|| (Some of the details may be wrong as I'm posting this 3rd hand)
Hmm. Had a similar issue with Sky occur at my Mum's about two years ago. The
differences being that the culprit wasn't 6, he was 26. Also, he was found
guilty of fraudulently running bills up at my Mum's, one of which was the
Sky bill.
I excersiced the DD guarantee and had £500 refunded from Sky. They have
spent the last 2 & a half years pursuing my mother for the money.
We have only just settled with them - they eventually agreed to take the
amount we originally offered on day 1, which was a sum equal to £500 minus
the cost of the extra services. (ie the normal monthly subscription)
I guess your friend is in a different position - the phone bill will be sent
by BT, Telewest, NTL or Kingston - not Sky. It may not be your friends
fault - neither is it the Telco's.
.
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- From: pjlusenet
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