Echostar T-101 software update
- From: "Doctor D" <david@xxxxxxxxxxxxxxx>
- Date: Fri, 4 Sep 2009 21:07:04 +0100
Received this from Echostar today................
Many thanks for contacting the EchoStar Europe Service Centre. Please
accept our apology for the (long) delay in response to below issue.
With regards to the issue raised in your email, we are aware that a
number of our customers are experiencing problems with our T-101
receiver in the UK.
In order to address these issues an over the air software update will be
broadcast on September 18 from 10AM until Monday 21st September 9AM, and
at other times as yet unspecified.
Once the software is updated it will also bring the benefits of a full
seven day TV guide.
To receive the new software please follow the following steps :
1) To receive the new software the set top box must be tuned to one
of the following BBC channels: BBC1 (1), BBC2 (2), BBC3 (7), CBBC (70)
or BBC News (80).
2) When the set top box recognises that there is new
software that applies to it, it will display a menu form indicating that
the software is available, and advising of the present system version
number and the new version available (version 1.10.0). It will invite
the user to accept the new software. However, if the user declines, the
box will not provide a normal service until the OAD has been accepted.
3) When the opportunity to take the new software has been
accepted, a new menu form will indicate that an over air download is in
progress. The state of progress will be indicated on a bar at the bottom
of the form.
An initial amount of progress will be indicated as the process starts,
and there will then be a pause while the box synchronises with the
beginning of the download data.
It may take some time for the progress bar to continue incrementing and
this should not cause concern.
If under unusual circumstances, the bar has not incremented further
having waited for 30 minutes, the set top box can be briefly switched
off at the mains supply and then switched back on again.
The box will recognise that it was interrupted whilst downloading. The
user should retry taking the download by following the prompts displayed
on the screen.
4) When the progress bar begins incrementing again it will
complete the download quite quickly. At that point the box has not been
updated but has had the new version of software downloaded to it.
5) The box then needs to overwrite its operational software
with the new version.
IT IS ABSOLUTELY VITAL THAT THE SET TOP BOX IS NOT SWITCHED OFF DURING
THIS OPERATION and a warning will be displayed on the screen indicating
that the box should not be switched off.
6) After updating its system software, the set top box will
then go into a Stand By state. The user should then bring it out of
Stand By using the remote handset.
The box will display a Welcome screen and invite the user to press the
OK button and wait for services to be scanned. The scan will complete
and the box will become normally operational.
If at any time following a subsequent re-tune, the Guide is found to be
fully populated with "No Information" messages, switching the mains
power off and back on will restore the Guide information.
We hope above information will be of service to you.
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