Re: Pixel policy


"David Hearn" <dave@xxxxxxxxxxxxxxxxxxxx> wrote in message
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Agamemnon wrote:
"tpow" <wd40@xxxxxxxxxxxxxx> wrote in message
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is there one for new LCD TV's

I bought new Toshiba 40XF355 which was delivered on Friday and gained
one hot pixel over the weekend.

I have asked the suppliers customer service to comment.

I notice it every time now.

Unless it is stated otherwise on the set, in the advertising and by the
retailer before you make a purchase ALL LCD TV's are considered to be ISO
13406-2 Class 1 compliant and therefore must not contain even a single
dead or lit pixel or sub pixel. That is what the ISO standard states. In
reality most screens sold are actually Class 2 compliant but the
manufactures and retailers deliberately hid that fact from you in their
literature and advertising and if that is the case you have the right by
the definition of the standard to expect a Class 1 screen.

If you have a dead pixel on your screen you have the right to a
replacement even if it turns out that the screen is only Class 2
compliant since unless you were told in clear terms that it was a Class 2
screen and could contain dead/lit pixels when you bought it you were
being sold a Class 1 screen by definition of the standard. If the screen
was not Class 1 then you have the right to your money back.


Can you provide evidence of this legal requirement?

I've not heard of ISO 13406-2 being a legal requirement of sale in the EU.
Whilst Wikipedia isn't an authoritative source, it makes no reference to
this - which considering how far reaching your suggested legal requirement
is - I would have thought it would have been mentioned there.
Particularly, the wiki article states:

"The application of this standard is a guideline; it is not mandatory."
and "As of 2007, most manufacturers specify their products as Pixel Fault
Class II."

Only at the back of the manual, not on the shelf. This will not stand up in
court. The ISO standard states a screen labelled is ISO 13406-2 is Class 1
unless stated otherwise. If an online retailer states the screen is
compliant with ISO 13406-2 on their web page and does not clearly state it
is not Class 1 then the standard defines that it must be assumed that the
screen is Class 1. The retailers are therefore selling you a Class 1 screen
and if they provide you with one that is not Class 1 because it has defects
then the are committing FRAUD!

The courts will not take kindly to that.


Certainly sounds optional to me.

If the manufacturer states that it's Class 2 (in the manual which often
states all the detailed specifications, standards etc), then that should
be sufficient. Not every feature and specification needs to be

Nope. It has to be made clear to the customer every time the ISO 13406-2
standard is stated what class it is. If not the standard defines that the
screen must be Class 1.

displayed to the purchaser and I would particularly be surprised if

Because of the definition of the standards the class of the screen must be
displayed to the purchaser otherwise he is being mislead into buying a Class
1 screen, and that is fraud.

every ISO spec it meets must be displayed on the device, advertising and
by the retailer.

I would agree though that if the retailer, when asked, says it's a Class 1
display, then it should be a Class 1 display, and any proof otherwise (eg.
a dead pixel) would fit into the "Not fit for purpose" clause (purpose
being a Class 1, no dead pixel, display).

If the retailer does not make it clear to you he is selling you a screen
which HAS defects, then you have the right to your money back. If he says it
MAY have defects he is asking you to gamble with your money and you still
have the right to your money back if you are not satisfied with it because
it has defects. So even if you are told it is Class 2, you can still have
your money back. You are not supposed to know what Class 2 means. You have
the right to expect a defect free screen under the Trading Standards Act
despite the retailers or the manufactures claims, because of the 30 day
satisfaction clause/cooling off period in the act.


D


.

Relevant Pages

  • Re: Pixel policy
    ... Unless it is stated otherwise on the set, in the advertising and by the retailer before you make a purchase ALL LCD TV's are considered to be ISO 13406-2 Class 1 compliant and therefore must not contain even a single dead or lit pixel or sub pixel. ... In reality most screens sold are actually Class 2 compliant but the manufactures and retailers deliberately hid that fact from you in their literature and advertising and if that is the case you have the right by the definition of the standard to expect a Class 1 screen. ...
    (uk.tech.digital-tv)
  • Re: Pixel policy
    ... Unless it is stated otherwise on the set, in the advertising and by the retailer before you make a purchase ALL LCD TV's are considered to be ISO 13406-2 Class 1 compliant and therefore must not contain even a single dead or lit pixel or sub pixel. ... In reality most screens sold are actually Class 2 compliant but the manufactures and retailers deliberately hid that fact from you in their literature and advertising and if that is the case you have the right by the definition of the standard to expect a Class 1 screen. ... I would agree though that if the retailer, when asked, says it's a Class 1 display, then it should be a Class 1 display, and any proof otherwise would fit into the "Not fit for purpose" clause. ...
    (uk.tech.digital-tv)
  • Re: Pixel policy
    ... I bought new Toshiba 40XF355 which was delivered on Friday and gained one ... hot pixel over the weekend. ... That is what the ISO standard states. ... most screens sold are actually Class 2 compliant but the manufactures and ...
    (uk.tech.digital-tv)
  • Re: Free 42" Plasma Screen if help remove/minimize screen burn !
    ... >>screen probably had moving video that was constantly changing. ... The bad pixel areas are mapped ... The ideal way is a self map calibrator. ... screens. ...
    (sci.electronics.repair)
  • Re: Pixel policy
    ... If the class is not clearly mentioned the ISO ... According to the ISO standard all LCD screens are sold as Class 1 screens ... You have the right to a product without defects and if you don't like ...
    (uk.tech.digital-tv)
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