Re: Sony STB lost EPG once again


"dylan30" <dylan30@xxxxxxxxxxxxx> wrote in message
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"Adrian A" <anca@xxxxxxxxxxx> wrote in message
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dylan30 wrote:
"Adrian A" <anca@xxxxxxxxxxx> wrote in message
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dylan30 wrote:
The PC is a general purpose computer, designed to be loaded with
software
and operated by the owner. Lots of documentation and standards are
published about it and are freely available. Software updates are
available.

Sony STBs are entirely different. They use proprietary designs,
without freely available documentation. There is no alternative
software or updates
available for users to install. There is no way of modifying the
software installed on the box.

In short, it's supposed to work, and if it doesn't it's not fit for
purpose.

--
David Taylor

If it was working and he updated the firmware the shop will not
except it back cause it was fit for purpose when sold. The owner has
altered the box (firmware) and made it unfit for purpose. The shop
may send it back to the manufacturer for repair or they may tell you
to do it yourself. Either may they will not take it back.

Adam

The firmware was updated by the manufacturer, *not* the customer, who
wasn't
given a choice. You clearly have no idea how things work.


Fine as stated in my post the manufacturer will have to sort it. He
can not take it back to the store as the turkey stated.
adam

His contract is with the store, not the manufacturer, don't you
understand
consumer law?

Yes i do understand consumer law. which bit are you quoting to back up
your case ?

The goods were fit for purpose when they left the store.But the product
has been altered since purchase by the consumer & the manufacturer.
Therefore if it no longer works the shop has no legal oligation as the
product is not the same as when it was sold.

EXAMPLE . If you put petrol in a diesel car do you take it back to the
garage and demand a replacement cause it does not work. It's not the
garages fault. Firmware / petrol same thing. the purchaser has altered the
product since it was sold by changing the firmware.

He may or may not have had a choice in this (if the download was
automatic) but his complaint is with the manufacturer that supplied the
update not the store. The store has no legal obligation as it was supplied
fit for purpose

okay !

Adam

http://www.tradingstandards.gov.uk/cgi-bin/bglitem.cgi?file=badv073-1011.txt

Exceptions: when the consumer cannot make a claim

A consumer has no rights in respect of defects that are brought to his/her
attention before the sale, or if the consumer examines the goods before
purchase and any defects should have been readily noticeable.

A consumer also cannot claim for damage he/she causes to himself/herself, or
if they damage the goods or if he/she simply changes his/her mind about
wanting the goods.

A consumer cannot claim if he/she chooses the product himself/herself for a
purpose which is neither obvious nor made known to the trader, and he/she
then finds that the item is simply unsuitable for that purpose.

A consumer has no rights to claim for faults that appear as a result of fair
wear and tear.


By updating the firmware the consumer has damage the goods !!!! no legal
obligation by shop take up with the manufacturer


.

Relevant Pages

  • Re: Sony STB lost EPG once again
    ... Software updates are ... If it was working and he updated the firmware the shop will not ... except it back cause it was fit for purpose when sold. ... The firmware was updated by the manufacturer, *not* the customer, who ...
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  • Re: Sony STB lost EPG once again
    ... except it back cause it was fit for purpose when sold. ... The firmware was updated by the manufacturer, *not* the customer, who ... The goods have been altered. ... A consumer has no rights in respect of defects that are brought to his/her ...
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  • Re: Sony STB lost EPG once again
    ... Software updates are ... If it was working and he updated the firmware the shop will not ... except it back cause it was fit for purpose when sold. ... The firmware was updated by the manufacturer, *not* the customer, who ...
    (uk.tech.digital-tv)
  • Re: Sony STB lost EPG once again
    ... Software updates are ... If it was working and he updated the firmware the shop will not ... except it back cause it was fit for purpose when sold. ... The firmware was updated by the manufacturer, *not* the customer, who ...
    (uk.tech.digital-tv)
  • Re: Sony STB lost EPG once again
    ... Software updates are ... If it was working and he updated the firmware the shop will not ... except it back cause it was fit for purpose when sold. ... The firmware was updated by the manufacturer, *not* the customer, who ...
    (uk.tech.digital-tv)