Re: Paranoid or what?

The message <frm4ia$djb$1@xxxxxxxxxxxxxxxxx>
from "Nigel Cliffe" <me@xxxxxxxxxxxxxxx> contains these words:

BT Yahoo browser is a load of customisation of IE. Unless you are a
heavy user of the Yahoo features, I recommend you hit "uninstall"
and remove it, and try to get back to plain vanilla IE. You will
then only have the issues
which ordinary IE users get, not the combination of issues from two
sources.

I will try. Given my level of competence with computers I may not
succeed.

"Control panel" - "Add or Remove Programs"

I had got that far before I had second thoughts about what to actually remove.


If a friend ever asks about BT Broadband installations, I would
advise against installing the BT-Yahoo browser options. I think the
most recent Broadband install CD's now make this an option rather
than compulsion
if the
CD is used.

I have a Voyager 100 modem in use and a 200 waiting in the wings.
Whatever caused the fault with IE, etc. also prevents the installation
CD for the 200 from running. I will have to see if the CD for the 100
is similarly unusable.

The Voyager 100 was first used by a Mr Noah to order some bit from
Arks'R'Us. Get something newer. The 200 is also old, but should be OK.

Whoops. That's the trouble with small print and my failing meory for 100
read 210, for200 read 220.

The Voyager 210 DSL light is usually out but it doesn't seem to matter.
BT reckon it is just a duff light.

Unless you are stuck with only a USB connection PC (or a USB only modem),
there is no need to use the Install CD for BT Broadband (BT-Yahoo domestic
version, as opposed to the BT-Business product). If used via Ethernet
wires, or wireless, a BT router comes pre-configured for BT Internet
services.

Now someone tells me. Agh.

(You do not need to enter a username/password into the router, the network
access security is elsewhere.).

I hope so. I have forgotten mine and it was what was what that put me
off installing the Voyager 220 while the CD still worked.

I have other issues with BT including the quality of my line which
there own information service says should be 4 meg according to the
postcode but only 0.5 meg according to the number. When I get round
to it I will see what cable has to offer although my 60 yard drive
might be something of an obstacle.

Good luck with cable, I think they will tell you to go away with 60
yards of
digging.

I will remind them that when the cable went in down the road they
damaged my electricity supply cable and just buried it back underground
with a bit of insulation tape wrapped round it. I think the power people
bent their ear about it when the supply failed a few months later but
unfortunately that is a long way in the past.

Basic broadband fixes:
1) Ditch the Voyager 100 and try the 200, ideally via Ethernet, not USB.
Even then, I would be tempted to get something newer: if inclined to renew
for a year with BT, pursuade them to send you a new router in return.

How do you think I got the 220?

2) Perform a household wiring check; remove faceplate from master BT
socket,
and connect your broadband in the socket behind the master faceplate. See
what speed the BT Wholesale speed checker gives your line.
http://speedtester.bt.com/
( It can be slow to act, be patient with it).
If it is massively different to the speed you get with the faceplate in
place, and your normal connection, most of your problems are in your
household wiring.

I have been back to the test socket just once. Despite being on an
extension cable there is virtually no difference in the speed.

Chances are that your house wiring is OK and the BRAS profile is stuck at a
low speed. You will need to contact BT Broadband tech support to ask
them to
adjust it the speed tester suggests you can go a lot faster than you
currently see.

Unfortunately it doesn't and BT tech support maintain it is the distance
from the exchange, not some crappy connections in between, that is a
problem.

However, you might just have a noisy line.
If you can hear noise on the voice side, complain to whoever provides your
voice telephone (probably BT). But it may be a problem which cannot be
fixed (such as aluminium cables).

Silent line.

- Nigel
(ex employee of BT, with some knowledge of how the BT-Yahoo service
was designed).

You mean it wasn't just thrown together.

If you have worked for a big corporation you will have an idea how big
corporations get their designs messed up due to their size, lack of
internal
risk taking, and slowness to react to changes.

Be careful with the jokey insults or you won't get free support. Instead
you have to talk to the bargain basement script reading support line in
India.

I've had that, particularly from the e-mail support centre and that was
before I told them they had failed the Turing test.

Thanks Nigel

--
Roger Chapman
Nearest Marilyn still to be visited - Great Orme.
89 miles as the crow flies,
considerably more as the walker drives.
.

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