Re: Anquet Upgrade - Their Conditions - Questions and Answers

On Wed, 16 Nov 2005 19:38:01 -0000, "Gordon Burns"
<mickledore@xxxxxxxxxxxx> wrote:

>I seem to have missed something here. Why do we have to uninstall, then send
>the discs off? Can we not just continue to use the maps already on HDD until
>the new discs arrive?

I don't know why we have to do it: Anquet didn't explain. They've
simply said that they require people to do it if they wish to take
advantage of the upgrade.

Here's what they've said about it.

============================================================

FROM THEIR EMAIL TO REGISTERED USERS DATED 11.11.05
>Totake advantage of any of the above schemes, you will need to uninstallthe software and data
>from your computer and return the disks and box to Anquet at the address given below.

(I hadn't actually noticed until now that they're not content with the
disks: they require return of the box as well! Lol!! :-)

FROM THEIR REPLIES TO MY EMAILS ASKING WHY THIS IS NECESSARY
(Me)
>>>Also, why on earth is it necessary for me to (i) uninstall the
>>>existing products before writing off for the new software, and (ii)
>>>send my original discs back? You have my user details so you know I'm
>>>a registered user.

(Anquet)
>>The reason for asking you to send your old products back is that the offer is a product exchange or upgrade, not a special purchase offer.

(Me)
>Is that not something of a non sequitur? It's not necessary to return
>discs in order to upgrade software. It's simply necessary to purchase
>an upgrade and install it.

(Anquet)
We require you to send the old products back to take advantage of the
upgrade.

AND ALSO FROM THEIR REPLIES TO MY EMAILS ASKING WHY THIS IS NECESSARY
(Me)
>You know I'm a registered user, and you know what products I've
>registered. I still don't understand why you wish me to uninstall the
>product, or send back the discks, or provide proof of purchase, if I
>wish to upgrade. I'd still be grateful for an explanation.

(Anquet)
I have made our position clear and I have nothing to add here.

=====================================================

Wet fishes,
--
,,
(**)PeeWiglet~~
/ \ / \ pee AT [guessthisbit].co.uk
.

Relevant Pages
Loading