Re: Anquet Upgrade - Their Conditions - Questions and Answers
- From: "theo" <theoGeenSpam@xxxxxxxxx>
- Date: Wed, 16 Nov 2005 11:13:00 +0100
"Peewiglet" <pw@xxxxxxxxxxxxxxxxxxx> schreef in bericht
news:3mmkn199g8reet19pr9q4aupavrdnefcte@xxxxxxxxxx
> Hi peeps,
>
> I wrote to Anquet expressing concerns about the requirements that they
> have imposed upon users who wish to upgrade to the latest version. As
> promised, I've set out below my questions and their replies. Hopefully
> this clarifies their approach for anyone else who had similar
> questions.
>
>
>
>>>The reason for asking you to send your old products back is that the
>>>offer is a product exchange or upgrade, not a special purchase offer.
It_is_ a special purchase offer as they state clearly in their original
email themselves. 50% discount if you've bought them before August 10th and
return your discs. New buyers will have to pay 100%.
>
>>Is that not something of a non sequitur? It's not necessary to return
>>discs in order to upgrade software. It's simply necessary to purchase
>>an upgrade and install it.
>
> We require you to send the old products back *to take advantage of the
> upgrade.*
To take advantage of the discount offer.
> QUESTION 3
>>>>All you appear to be doing is creating flimsy obstacles that won't stop
>>>>software thieves but simply create difficulties for honest users.
>
>>>We are certainly not trying to put obstacles in the way of our users.
>
>>If that was not your intention can I then request that you take notice
>>of this email, because that's the impression that your method gives.
>>It is simply unnecessary to require registered users to return their
>>discs in order to install an upgrade. I use a lot of software, and
>>have purchased many upgrades, and I have never been asked to do this
>>before.
>
> Nothing to add here.
Politics ! If you can't explain or can't tell the truth just say "no
comment".
> QUESTION 4
>>>>Also (!), since I didn't buy my GB North product from you it seems I
>>>>need to provide proof of purchase. I now can't even remember where I
>>>>bought it, and I certainly haven't retained any receipt! Again, you
>>>>have my proof of purchase: that was my provision of the informatoin
>>>>necessary to register. Why on earth should this be necessary?
>
>>>Proof of purchase is required because it is not mandatory to register
>>>Anquet products and we would not want to unfairly penalise those people
>>>who, perfectly reasonably, choose not to register.
But it was ! The software warned to register within 30 (?) days after
unlocking your product otherwise the product would not be usable anymore.
>>Once again, that appears to me to be a non sequitur. I can't see how
>>another person's decision not to register a product has any bearing
>>whatsoever on whether or not you require proof of purchase from other
>>users, whether registered or not.
>
> It is perfectly reasonable to ask for proof of purchase when the date
> of purchase determines the replacement cost.
Someone who was stupid enough to buy a product a few days before the new
software release gets the biggest discount.
> QUESTION 5
>>Can I please be clear about what your position is on that? I have two
>>products. (You will know that, of course, as the information appears
>>in your database. I know that because I've registered them, and each
>>time I log into your web site it confirms the names of the two
>>products I've bought.) I bought one from you, and the other elsewhere.
>>I'm no longer sure where I bought the second product - GB North -
>>although I think it was probably mail order from one of the online
>>outdoors shops, but I most certainly have not retained a receipt. Is
>>it your position that in those circumstances I will not be allowed to
>>upgrade, should I wish to do so?
>
> We only require proof of purchase if you purchased an item after
> August 10th from somewhere other than the Anquet shop.
>
>
> QUESTION 6
>>>In addition, we know there are illegal copies of the software in
>>>circulation and we are not of a mind to reward software piracy.
>
>>With respect, that's a trite point that doesn't need to be made. The
>>issue is that software thieves will not be deterred in any way by the
>>measures you're insisting upon. The only people inconvenienced will be
>>honest users, like me.
>
>>You know I'm a registered user, and you know what products I've
>>registered. I still don't understand why you wish me to uninstall the
>>product, or send back the discks, or provide proof of purchase, if I
>>wish to upgrade. I'd still be grateful for an explanation.
>
> I have made our position clear and I have nothing to add here.
And again they say "no comment".
------------------------------------------------------------------------------------->> So, draw your own conclusions.>> I'm glad to hear that the requirement to produce proof of purchase> does only apply to people who bought after August 10th - I can see the> point of that.>> In relation to the rest of it, though, it still seems to me that what> were clearly meant to be anti-piracy measures have not been properly> thought through, and unfortunately Anquet don't seem to be willing to> address the fact that those measures aren't going to inconvenience> anyone except honest users.>> Users who don't mind uninstalling and sending off their original discs> may not mind at all, of course, but I do: I'm using Anquet every day> at the moment, and my life's busy enough already without doing the> purchase large envelope/buy stamps/call into post office to record> delivery thing - that's why I use the computer all the time!I've got NW en Central Scotland. What happens if I buy 'The National Parks"cd, partly overlapping my original cd's ? They emailed me stating that youcould use both software versions on the same computer. I could buy the NP cdfor 19,99 BP, make a route on the old cd's and import that route into thenew software, thus making use of the new softwarepossibilities.What will Anquet do with all the old, returned cd's ? Sell them again ? As*second hand* this time ?--Theowww.theosphotos.fotopic.net
.
- References:
- Anquet Upgrade - Their Conditions - Questions and Answers
- From: Peewiglet
- Anquet Upgrade - Their Conditions - Questions and Answers
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