Anquet Upgrade - Their Conditions - Questions and Answers

Hi peeps,

I wrote to Anquet expressing concerns about the requirements that they
have imposed upon users who wish to upgrade to the latest version. As
promised, I've set out below my questions and their replies. Hopefully
this clarifies their approach for anyone else who had similar
questions.


--------------------------------------------------------------------------------------
QUESTION 1
>Are they the same products, though? My recollection is that you had
>products available for the Lakes (and other places, but that's the one
>that caught my eye) that included 1:50k, 1:25k and photomapping. I
>can't see them there now.

These are the same products. They are now £20.00 cheaper but the
National Parks products no longer include 1:50,000 scale mapping.


QUESTION 2
>>>Also, why on earth is it necessary for me to (i) uninstall the
>>>existing products before writing off for the new software, and (ii)
>>>send my original discs back? You have my user details so you know I'm
>>>a registered user.

>>The reason for asking you to send your old products back is that the offer is a product exchange or upgrade, not a special purchase offer.

>Is that not something of a non sequitur? It's not necessary to return
>discs in order to upgrade software. It's simply necessary to purchase
>an upgrade and install it.

We require you to send the old products back to take advantage of the
upgrade.


QUESTION 3
>>>All you appear to be doing is creating flimsy obstacles that won't stop software thieves but simply create difficulties for honest users.

>>We are certainly not trying to put obstacles in the way of our users.

>If that was not your intention can I then request that you take notice
>of this email, because that's the impression that your method gives.
>It is simply unnecessary to require registered users to return their
>discs in order to install an upgrade. I use a lot of software, and
>have purchased many upgrades, and I have never been asked to do this
>before.

Nothing to add here.


QUESTION 4
>>>Also (!), since I didn't buy my GB North product from you it seems I
>>>need to provide proof of purchase. I now can't even remember where I
>>>bought it, and I certainly haven't retained any receipt! Again, you
>>>have my proof of purchase: that was my provision of the informatoin
>>>necessary to register. Why on earth should this be necessary?

>>Proof of purchase is required because it is not mandatory to register Anquet products and we would not want to unfairly penalise those people who, perfectly reasonably, choose not to register.

>Once again, that appears to me to be a non sequitur. I can't see how
>another person's decision not to register a product has any bearing
>whatsoever on whether or not you require proof of purchase from other
>users, whether registered or not.

It is perfectly reasonable to ask for proof of purchase when the date
of purchase determines the replacement cost.


QUESTION 5
>Can I please be clear about what your position is on that? I have two
>products. (You will know that, of course, as the information appears
>in your database. I know that because I've registered them, and each
>time I log into your web site it confirms the names of the two
>products I've bought.) I bought one from you, and the other elsewhere.
>I'm no longer sure where I bought the second product - GB North -
>although I think it was probably mail order from one of the online
>outdoors shops, but I most certainly have not retained a receipt. Is
>it your position that in those circumstances I will not be allowed to
>upgrade, should I wish to do so?

We only require proof of purchase if you purchased an item after
August 10th from somewhere other than the Anquet shop.


QUESTION 6
>>In addition, we know there are illegal copies of the software in circulation and we are not of a mind to reward software piracy.

>With respect, that's a trite point that doesn't need to be made. The
>issue is that software thieves will not be deterred in any way by the
>measures you're insisting upon. The only people inconvenienced will be
>honest users, like me.

>You know I'm a registered user, and you know what products I've
>registered. I still don't understand why you wish me to uninstall the
>product, or send back the discks, or provide proof of purchase, if I
>wish to upgrade. I'd still be grateful for an explanation.

I have made our position clear and I have nothing to add here.

-------------------------------------------------------------------------------------

So, draw your own conclusions.

I'm glad to hear that the requirement to produce proof of purchase
does only apply to people who bought after August 10th - I can see the
point of that.

In relation to the rest of it, though, it still seems to me that what
were clearly meant to be anti-piracy measures have not been properly
thought through, and unfortunately Anquet don't seem to be willing to
address the fact that those measures aren't going to inconvenience
anyone except honest users.

Users who don't mind uninstalling and sending off their original discs
may not mind at all, of course, but I do: I'm using Anquet every day
at the moment, and my life's busy enough already without doing the
purchase large envelope/buy stamps/call into post office to record
delivery thing - that's why I use the computer all the time!





Wet fishes,
--
,,
(**)PeeWiglet~~
/ \ / \ pee AT [guessthisbit].co.uk

"I will have a foreign-handed foreign policy."
g.w.AT [guessthisbit].com
.

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