Re: Early Nikon D80 Purchasers - Help!

Since I'm still using a 1968 Hasselblad I'd be pretty miffed after 2 years.
My Olympus checked out just inside the 2-year guarantee, but they did
eventually replace it- they insisted on having 4 repair attempts though. But
I got a new model so I was quite pleased.
"Woody" <harrogate3@xxxxxxxxxxxxxxxxx> wrote in message
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"Trev" <trevbowdenAT.dsl.pipex.COM> wrote in message
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<_.@._> Poldie bashed on keyboard and typed:
Billy O'Dwyer wrote:
Hello all.

I purchased a D80 kit from Jessops in November 2006. The lens
recently started whining and failing to focus when in auto mode.
Now, when I bought it I could swear that there was a sticker on the
box that said something about an extended warranty if I registered
my serial numbers on the Nikon website. Which I dutifully did. But
now that I have a problem, I can find no reference of this offer on
the website, and the box has long since dissapeared into the
black-hole that is our garage. The website confirms that I have
registered my items, and that there is a current (from 1 July 2007)
offer of this type, but no reference to such an offer when I bought
the camera. I wonder if anyone out there who also bought a D80 at
around that
time, and who was diligent enough to have kept the box, could
confirm if there is such a sticker on it. I am quite prepared to be
found wrong! But if there's a chance my memory isn't playing tricks,
then it might save me a costly repair bill.


Why not just ask for a free repair or replacement under the Sale Of
Goods Act 1979? Go and ask for the manager, and if he doesn't
satisfy
you then get him to phone from head office and see what they say.
Ultimately you might have to contact your local trading standards or
citizens advice bureau for help in taking the problem to a small
claims court. Some people believe you have a one year guarantee -
this is nonsense, as is similar talk of warranties. You can buy
those if you feel like it - indeed, many stores shove them in your
face whenever you try and buy anything from them as it's money for
nothing - but you have up to six years protection from manufacturing
faults thanks to the Sale Of Goods Act. Obviously, the older a
product is and the more wear and tear its experienced, the more
likely you're going to get just a repair rather than a replacement,
or perhaps not even a repair, but if the guy in the shop had told
you, when you were buying it, that after around 18 months or so it
would stop working - would you still have bought it?
All this assumes you have some sort of proof of purchase, otherwise
you're probably screwed.

Hope this helps.

Not quite Right You have up to 6 years to make a Claim.

--


The Sale of Goods act actually says something to the effect of how long
it would be reasonable to expect an item to work correctly. If you buy a
washing machine or TV it would not be unreasonable to expect it to work
for at least five years and (certainly for the washer) perhaps nearer
ten.

Whilst there is always room for discussion, I would have thought that it
would be reasonable to expect a camera - and at the time an expensive
one at that - to work correctly for perhaps five years if it has been
looked after (i.e. non-professional use.)

If you fell unsure, ring the Trading Standards department at your local
council. DO NOT use Consumer Direct - the government hotline - as (a)
they are pretty useless and (b) believe it or not they have a strictly
limited (and very short) time to talk to each caller and if you reach
that time you are cut off without warning. Barmy.


--
Woody

harrogate three at ntlworld dot com




.

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