Abuse report
- From: "sir tony" <admin@xxxxxxxxxxxxxxxxxxx>
- Date: 10 Dec 2005 08:55:07 -0800
Dear Customer,
This is an automated response to the email you sent to the BT Customer
Security team. Your Unique reference is 5516577
Please read this email carefully as it contains important information
about the BT Acceptable Use Policy and the BT Customer Security team.
The BT Customer Security team investigates every report we receive and
where applicable, we'll do our best to reply within three working days,
particularly if we need more information.
The BT Customer Security team will investigate all allegations of
misuse and if we find that a BT customer is in breach of the BT Terms &
Conditions and / or Acceptable Use Policy we'll take appropriate action
against the account holder.
All cases of abuse are taken very seriously. However, we can only take
action where the misuse originates from our network or customer base.
TYPES OF ABUSE THAT SHOULD BE REPORTED TO BT
First, please report abuse where someone using a BT domain or a BT IP
address has undertaken the activity.
The domains in question include:
btinternet.com
btopenworld.com
btconnect.com
btbusinessoffice.com
btbroadbandoffice.com
btclick.com
talk21.com
Secondly, you should report abuse to BT where the abuse originates from
an IP address used by BT. For more information, please go to
http://www.ripe.net
Thirdly, you should report abuse to BT if the abuse originates from a
BT service or application, i.e. a BT email service such as talk21,
btinternet.com or any other application supported or maintained by BT.
Please see the notes below for more information.
Legal constraints prevent us giving you specific information about any
action we may take against an offender, but if you believe a BT
customer has carried out an illegal activity over the internet, then
you
should immediately contact your local police force to report this. When
going to the police you should make sure that you've any supporting
information that might be available. We're sorry, but BT isn't in a
position
to report allegations of illegal activity to the police on your behalf.
Please note: this is an automatic email and we're unable to respond to
replies sent to this address.
Thank you for reporting this case to us; we appreciate your help and
co-operation in this matter.
Yours sincerely,
BT Customer Security team
http://www.abuse-guidance.com/
For more information please see the notes below:
1. Abuse from a non-BT network
We're sorry, but BT can't take action where the origin of the abuse is
from a non-BT customer. In these circumstances please report the abuse
directly to the offender's Internet Service Provider (ISP). The easiest
way to identify the source ISP is to find the IP address from where the
abuse originates. You can identify the ISP using a web-based tool -
please go to
http://www.ripe.net
Select the Whois db and enter the relevant IP address. An email address
for reporting abuse is usually included in the page that opens.
2. Reporting of unsolicited email (spam)
Please include your original email on this subject with any and all
subsequent emails, so that we can maintain continuity and quickly deal
with your concerns.
Because of the way the internet operates it isn't always possible to
trust the information shown in the 'From' and even 'To' address. We
therefore need the header information that shows the true origin of the
email (please see 6 below). Please include the full header information
that
shows the IP address relevant to your report. It's possible that
emails appearing to be from trusted parties may have been generated by
a
virus waiting for an unsuspecting person to open it, so please take
care.
Please send us reports of spam that originate only from our network. We
can't take action on behalf of other ISPs. Please make sure that you
include the header information so that we can act quickly.
3. Email not addressed to me
Senders of bulk email often put random email addresses in the 'To'
field of email being sent. They then Blind Carbon Copy (BCC) to other
recipients, so that the email appears to be addressed to someone else.
4. Child Abuse Online
If you're concerned about the comments, actions or behaviour of an
individual online, and if you fear that a child is at risk, please send
a
report to the Virtual Global Taskforce at:
http://www.virtualglobaltaskforce.com. The Taskforce comprises police
forces from around the world, including the National Crime Squad in the
UK, and works to make the Internet a safer place for children. The
Taskforce website also provides related information, advice and
support.
5. Pornographic material
If you're faced with illegal material please send a report to the
Internet Watch Foundation. You can do this directly via the web at
http://www.iwf.org.uk/index.html
The IWF works with international bodies to remove illegal material from
the internet.
6. BT Yahoo! SpamGuard
BT Yahoo! Internet users can use email filtering to reduce the amount
of spam (unsolicited junk email) received. BT Yahoo! SpamGuard is
automatically switched on for all accounts when a customer signs up for
the
service. It's impossible for any email filtering to be 100% effective,
so we recommend that you check any filtered email to make sure that it
hasn't been incorrectly identified as spam. This is easy to do via
webmail. In addition it's very easy to report mail that hasn't been
filtered, via the 'This is spam' tab at the top of the webmail page.
7. Header information
Emails contain header information not usually seen by the recipient.
The header contains details of where the email came from and the path
it
took through the internet. Please include this information with reports
of spam as it provides evidence of the email's origin.
Here's how to do this in Outlook Express:
- select the email in question and click on 'File' and then
'Properties'
- please copy and paste this information into an email and
send it on to us
To find headers using other email software, please refer to that email
software's Help section. If you still need some help viewing email
headers, please contact your Internet Service Provider (ISP) for advice
or
visit a free spam report web site for more information. One such site
is
http://spamcop.net/
8. Firewall logs and port scanning
Firewalls help prevent unwanted access to your computer by monitoring
the ports on your computer. Logs are produced by the firewall to show
the ports that are scanned. If you're contacting us about a possible
port
scan please include your firewall log so that we can carry out a full
investigation. Before doing this, however, please be aware that what is
sometimes thought to be a port scan is nothing more than the
'background noise of the internet'. If you're still concerned, and you
run
firewall software, you should be able to find your IP log in your
firewall
software control panel - the IP log is sometimes called 'Events' or
something similar. This will show us the time and origin of the attack,
and
help us identify those responsible so that further action may be taken.
We also need to know the time zone used by your computer (e.g.
Greenwich Mean Time). If you're not sure of this, please doubleclick on
the
time display on your computer screen (usually in the bottom right-hand
corner). This will open a window showing your clock settings.
9. BT port scan
To help protect our users and the network BT periodically carries out
port scanning activity. We do this to detect and contact customers
with
open servers. Using open servers is a breach of the BT Terms &
Conditions / Acceptable Use Policies. For more details, please go to
http://www.abuse-guidance.com
.
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