Re: Hornby Carriage wheels.

Wolf wrote:
manatbandq@xxxxxxxxxxx wrote:
On Jun 13, 1:56 am, Wolf <ElLoboVi...@xxxxxxxxxx> wrote:
John Turner wrote:
"Wolf" wrote
I would send the items direct to the manufacturer - they guarantee the
product, after all.
The purchaser's contract is not with the manufacturer but with the retailer
under English law. In actual fact the manufacturer can totally refuse to
have anything at all to do with the end-user, although they would be rather
foolish to do so.
Ah, I didn't know that. It's quite different here: the manufacturer
guarantees the product, but the retailer may act as agent for the
manufacturer (eg, the car dealer does a warranty repair, but the
manufacturer pays.) If the retailer has housebrands, they are of course
responsible for the warranty.

It seems to me that British law as it stands is not exactly an incentive
for a manufacturer to produce a good product.

In practice, a lot of manufacturers (I'm talking in general and not
just model railways) do warrant their products with e.g. a 12 month
guarantee which is always stated to be in addition to "statutory
right". The latter being the right under the sale of goods act against
the retailer.

Manufacturers and retailers will also try to sell you an "extended
warranty" through which you can pay for cover which you may very well
have under the SOGA anyway, depending upon the nature of the fault.

MBQ



Consumers union did a study of "extended warranties", and came to the conclusion they were an unnecessary expense. In the unlikely event you needed the coverage, the repair would cost the same as the warranty. Which makes sense.

When I bought the Mac Powerbook, the retailer said that the extended warranty basically covered the cost of a new battery, which I would likely need around the time the warranty expired since rechargeable batteries have a limited life.

Similar studies shows that in the UK and you can even work it out for yourself although some shops throw in an extended warranty for free e.g. John Lewis 3 years for TVs.

Chris
.

Relevant Pages

  • Re: Faulty Goods - Charge?
    ... If it broke down surely I have some rights direct with Sony? ... You can choose who you wish to deal with, the retailer ... or the manufacturer. ... He doesn't need the manufacturer to do any more than honour a warranty ...
    (uk.legal)
  • Re: Hornby Carriage wheels.
    ... The purchaser's contract is not with the manufacturer but with the retailer ... under English law. ... responsible for the warranty. ...
    (uk.rec.models.rail)
  • Re: CANON Officially sucks
    ... Not if they were purchased warranty free. ... Some retailers purchase from ... manufactures at a reduced price under an agreement whereby the retailer ... known manufacturer at reduced price under the obligation that they would ...
    (rec.photo.digital.slr-systems)
  • Re: Extended warranties and wear and tear
    ... with a 1 year warranty from a retailer in London. ... years) by buying a warranty from Sony within one year of purchase. ... Since the extended warranty was purchased directly from Sony via the ...
    (uk.legal)
  • Re: CANON Officially sucks
    ... Not if they were purchased warranty free. ... Some retailers purchase from ... manufactures at a reduced price under an agreement whereby the retailer ... known manufacturer at reduced price under the obligation that they would ...
    (rec.photo.digital.slr-systems)
Loading