Re: Frequency response of the ear


"Jim Lesurf" <noise@xxxxxxxxxxxxxxx> wrote in message
news:505bd28238noise@xxxxxxxxxxxxxxxxxx
In article <qJaPl.727$vi5.705@xxxxxxxxxxxxxxxx>, Iain Churches
<IainNG@xxxxxxxxxxx> wrote:

"Jim Lesurf" <noise@xxxxxxxxxxxxxxx> wrote in message
news:505ab8bbc1noise@xxxxxxxxxxxxxxxxxx
In article <0ThOl.10845$b04.7148@xxxxxxxxxxxxxxxx>, Iain Churches
<IainNG@xxxxxxxxxxx> wrote:



That's a very surprising (lack of a) result. One might expect a
shrug of the shoulder from a small independent label, but a large
company should be able to put you through to someone who understands
that you are talking about a production fault: Did no-one say to you.
"Let me dig out the archive CD. I will play it, and get back to you
within the hour"
??

LOL. Most certainly not. I have the feeling you are pulling my leg.
:-)

No not at all. I used to work closely with a lady who was then an exec
producer . She had a very good way of getting things like this done.
She was always charming but firm on the telephone. When she had reached
a person whom she thought could deal with the matter in hand, she used
to say: "I can appreciate you are busy. Let me see, it's 11.30 am now.
Enjoy your lunch, I will expect to hear from you within the hour" This
always seemed to work.

I can appreciate that someone who works in the industry and who may be a
source of income or work or professional reputation might have some
advantage over a mere CD purchaser. :-)

You too are a customer, and so you too are a source of income or work,
and can have the same expectations as to proper treatment. Without people
like you buying the product, there would be no record industry.

Alas, in reality what I found was that almost no-one was 'the right
person'
or would even give me their phone number. Instead all calls were via
automatated "press 6 to get the rabbit mincing department..." followed
generally by an answerphone asking you to leave a message.

The result is that repeated attempts to even speak to the same person were
generally futile.

I'm sorry if this clashes with what you think should of happened. I also
think I should have been treated differently. But I wasn't. My
recollection
is that everyone I spoke to was pleasant and did indicate they'd like to
help. So I have no complaint about any individual I spoke to. But what I
found did not agree with what you think should have happened, I'm afraid.
I
could find no-one who said "Yes, it is my job to react if a member of the
public reports a batch is faulty and to check what happened."

The closest I got was when I put on my 'writer asking the press dept' hat
after I'd spent a weary time trying as a mere customer. But still no-one
seemed to think it was in the company game plan to deal with customer
feedback that "you may have a faulty batch" rather than "my CD is faulty
can I have a new one?" (For which the reaction was, "return to retailer".
Quite understandable in my view as my contract is with the retailer if the
goods are faulty.)

In the end I kept the set of faulty CDs in case I want to use them as the
basis for more measurements on this kind of problem, and the relative
perormance of different players. For me some CDs like this are useful
'test
material' so I ended up wanting to keep them anyway. But I doubt most
buyers would.

So overall I can't fault any of the individuals. I can only point out that
the company organisation didn't agree with what you were confident would
manifest.

No but you were cleverly (and politely) passed from one person to
another - none of whom could help you - and all of whom knew full
well the identity of someone who could!

FWIW In other contexts I have adopted "I will keep phoning you back at
ever
decreasing intervals" as a tactic. In some cases it can work *if* they
can't avoid dealing with your calls as their job does require them to do
so. I've also stood on someone's desk more than once until they did the
bit
of work they had to. :-) But I'm afraid that doesn't work in situations
like this if you are a mere customer with one or two CDs. Not in the age
of
answerphones, "He isn't in", "press 99 for another recorded message", etc.

As I keep explaining, I can only base this on my experience. I don't know
their motives or why they didn't act as you assumed they would.

I am still amazed at the lack of response you achieved.

Iain



.

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