Re: Tits up?

Transport for London (020 7222 1234) cannot provide information by telephone
at present, either travel advisors or recorded information, but does play a
recording suggesting other ways to get information, text message and
website.


On 2/2/09 09:06, in article 0mpi56-gre.ln1@xxxxxxxxxxxxxxxx, "John Geddes"
<john@xxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Phil Richards wrote:
Arthur Figgis wrote:
National Rail "server is temporarily unable to service your request
due to maintenance downtime or capacity problems". Oh good.

After ages trying to get in I get "No suitable nodes are available to
serve your request." At times like this the website must be in extreme
high demand, for all we know probably hundreds of thousands or even
millions are trying to access it. Understandable, but annoying
nevertheless.



The failure of Network Rail to cope with peak website demand is (given
how badly they have performed in other ways) "understandable". But not
forgivable.

There is a big cost to the nation of having people unable to travel
because they couldn't obtain information about the services that ARE
running.

I accept that it would cost a lot of money to scale up NR's full web
system to cope with a once-in-a-decade peak of demand.

But it would be perfectly possible (and I suspect, pretty cheap) for
National Rail to have lined up substantial overflow webserver capacity
available on a retainer+pay-as-used basis onto which their excess demand
could be diverted dynamically at times like this, with
frequently-updated text pages that give at least an outline of what
services are running on each route.


John Geddes
Derbyshire





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