Re: Nightmare Journeys (when Multiple Advance Purchase goes wrong)

On Wed, 30 Aug 2006 17:05:24 +0100, Clive D. W. Feather wrote:
In article <K-SdnafXwcruIGnZnZ2dnUVZ8tydnZ2d@xxxxxx>, Joyce Whitchurch
<joyce.whitchurch@xxxxxxxxxxxxxx> writes
Well, that's hardly surprising. The OP chose not to book with GNER, but
to book with their commercial rival. The fact that a third party
screwed up the connections was never going to make GNER throw a party
and welcome the OP on board one of their trains for free.

The National Conditions of Carriage require TOCs to help you out when
things go wrong - they can sort out who compensates who later.

I had suspected there was something to that effect in the NCoC.

Regards,

Rian

--
Rian van der Borgt, Leuven, Belgium.
e-mail: rvdborgt+@xxxxxxxxx www: http://www.evonet.be/~rvdborgt/
.

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