Re: Daily Telegraph: Children thrown off train despite father's mobile phone pleas

Martin Underwood wrote in
43b6ddb4$0$27167$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxx:

> Charlie Hulme wrote in
> PYxtf.9545$W4.8747@xxxxxxxxxxxxxxxxxxxx:
>
>> Neil Sunderland wrote:
>>
>>> <http://news.telegraph.co.uk/news/main.jhtml?xml=/news/2005/12/31/neject31.xml>
>>
>>>
>>> First Great Western said: "This matter is currently being
>>> investigated. In the meantime we would like to apologise to the two
>>> boys as well as to their parents.
>>>
>>
>> Bad employee, or bad management?
>
> Bad human being - no more needs to be said.
>
> My policy in life is always to presume that people are genuine until
> proved otherwise.
>
> I'd like to see the employee and the manager who instructed him
> disciplined and fined punitive damages to the boys' family.

Perhaps I should make it clear that I stand by this statement even if the
ticket is invalid by reason of a technicality.

We should NOT (repeat NOT) expect passengers to be conversant with every
last railway by-law and condition of carriage. Common sense should prevail.
The fact that the inspector could not be certain that the man on the phone
was the children's father is irrelevant: he should not have refused payment
from the father and from the passsenger who offered to pay.

The inspector and the ticket collector involved should be named and shamed -
and their P45s should be in the post to them!


.

Relevant Pages

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