Re: My Lockerbie ticket saga ... Virgin replies!

Ian.usenet@xxxxxxxxxx wrote:
>[To recap, I took the 16.45 Euston to Lockerbie train with a ticket to
>Lockerbie, got off at Lockerbie, where the ticket office was closed,
>reboarded and travelled to Edinburgh. The Train Manager refused to sell
>me anything other than an Open Single and threatened me with arrest on
>five occasions, several times for simply asking if he would sell a
>discounted ticket to someone who boarded at Lockerbie]

Virgin wrote:
>I am, (sic) unable to accede to your request for a refund of this as
>yopu remained on the original train you travelled started your journey
>on (sic) and as such your starting station was London Euston station.
>Had you alighted at Lockerbie and caught the next service then you
>would have been able to purchase a Saver Return ticket.
>
>Anyway, where do I go from here:

I've just re-read your original post, and I'll change my advice
slightly:

Write back to the person who replied to you, and ask them whether, if
you had got off at Lockerbie, bought a new ticket, and managed to
reboard the same train (yes, I know you wouldn't have had time, but
it's the principle...) whether that would have been acceptable.

*Then* write to the RPC.


Neil Sunderland
--
Braunton, Devon
Please observe the Reply-To address.

NP: David Bowie - Suffragette City (from the album 'The Singles Collection')
.

Relevant Pages