No sound from onboard audio controller

I have a friend who is totally computer illiterate despite having been on a
course that she said she passed with 'honours' When we were neighbours I set
her new computer up for her and kept it up to scratch afterwards. Recently
her HD failed and she had it replaced. I talked her through installing XP,
SP3 again and installing her other software. She has now reported that she
gets the initial sounds when windows boot up but cannot get any other sound
from CD's etc.
I managed to get her to do various checks and it comes up no sound device
installed. I got her into BIOS set-up Integrated Peripherals and it shows
that her onboard AC97 audio controller is set to Auto. Device manager lists
audio codecs etc but does not mention the AC97 and nothing seems to have a
yellow exclamation mark against it.
I can't remember if when I initially set up her system if XP installed the
audio drivers or if I had to used her motherboard disk to do it. At the
moment she is hunting for her motherboard disk.
Anyone use onboard sound and have a suggestion? I found an initial problem
with incompatible drivers after loading SP3 with my oldish sound card.
No rush for an answer as she will be off to sunnier climes for C'mas and New
Year.
Derek.


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