Re: What router extra question

"Rabbit" <Rabbit_is@xxxxxxxxxxx> wrote in message
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"pmj" <post@xxxxxxxxxxxxxxxxxxxxx> wrote in message
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Rabbit Posted...
"pmj" <post@xxxxxxxxxxxxxxxxxxxxx> wrote in message
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(I explained to him what he had to say
to the Belkin Support Staff, so as to convince them that he/we
*did* actually know for a fact that it was the Router that was
faulty & not any of the various other things probs like that can
be caused by.)

Is there a script for that or will it vary ?

Well, there's no "Script" as such...
You just have to be certain (& be able to explain to/convince
the Support Staff that you know) that that the thing is definitely
faulty & that you have done all the various different Diagnostic
test, thus eliminating everything else from being the cause of
the prob.

OK I had NP with that, there were no lights on :-)

Well, that could mean any one of several things were causing the prob!

It may be a faulty (Brokted) Router, or it could be a faulty Power
Supply Unit.

Or it may be a faulty (low Voltage) Flex or Plug/Socket.
Or the Pins on the Power Supply may be faulty.
Or the (Mains) Socket that you're Plugging it into may be faulty.

That's what I mean by making sure that you have pinpointed exactly
what (& where) the fault is & which thing is actually faulty.

However he did ask me to try a re-set.

Yep - that's one of several things to do.

You need to go through all the various things, so as to pinpoint
the actual prob exactly.
& it also helps, if you have another Router & Power Supply,
so you can try each in turn, with the other, so as to more
conclusively pin the prob down.

OK no lights was to me a sort of giveaway that it was the power
supply :-)

But... (see above)...

That (i.e. "no lights" on the Router) doesn't mean *for definite*
that it's the Power Supply Unit that is faulty (though yes, it does
*point towards* that as possibly being the prob - which is why they
asked you to send it back, so they could test it.

But (like I said), there are *other) things you can do to pinpoint
exactly what & where the Fault is.
When you've (satisfactorily) done that (& also managed to explain
to the Support Staf, how you have arrived at the Conclusion that
you have), then you can get them (& they will agree to) Send you
a replacement Power Supply Unit, without you needing to Return the
duff one.

Well, that will help - if you ever suspect that the Power Supply has
failed, just try the other one! - If it all then works OK with that
one, but doesn't with the first one, it's pretty obvious that the
first one is duff.

Have you checked (rather than just assuming) that the "spare" Power
Supply that you (now) have *is* actually working OK?

It's the whole lot, a brand new spare modem/router

But *have you checked* (rather than just assuming) that it *does*
actually work OK?

Which brings me to the question * how long will an unused router
keep it's settings?*
<snip>
The "Settings" that you mention aren't things that should be
thought of as being "Set in Stone"! - You should be able to do
a Factory ReSet, whenever needed & then just bung the Settings
back in.

Yebbut what I want is if my router fails again for any reason
I can just take out the spare, complete with settings and plug
it in.

Fair enough, but if that's what you want (& are expecting to be able
to do), then you do need to realise that you may well be leading
yourself "up the garden path" (&/or down various "blind alleys")
If (for whatever reason) it doesn't Connect up OK.

If you start off with the (doubtful) premise that all the Settings
in the Modem/Router are still going to be exactly as they need to be,
some months after the Router has been used, you may well be flummoxed,
if/when it doesn't conenct up.

But if you make sure that you have the correct ASDSL Logon/
Authentication details & Settings for your ISP to hand (all ISPs
do supply that Info, clearly laid out in their "Welcome" eMail
or Letter), you can be sure of getting them right (& that they
are correctly entered into the Modem/Router).

instantly That way I can get online to shout for help :-)

See above.

A lot of the "Help" you need (in those sort of situations) has
already been given!

You should try to (or expect to be able to) rely on some unused
Router from some time ago, still having the exact Settings that
are needed later.

Sorry - that should read...

<quote>
You shouldn't try to (or expect to be able to) rely on some unused
Router from some time ago, still having the exact Settings that
are needed later.
</quote>

I inadvertently typed "should", instead of "shouldn't"!
:-(

Wel it didn't jbex with my old modem :-(

Well, no, it wouldn't!
that was a (USB) *Modem* (& not a Modem/Router)!

A USB Modem *doesn't* have any Settinghs in it.
All the Settings are in the Computer which is controlling the Modem.
& the Modem can't Connect up to the ISP (via the ADSL Phone Line)
without being also Connected to the Computer, can it?

But a Modem/Router is something completely different.

A Modem/Router is a *self-contained* (standalone) thing! - It Connects
up to the ISP (via the ADSL Phone Line) entirely independently of the
computer!

I always try & make that clear & I do think it's important to
understand. [*1]

*Because* if/when you are clear about that distinction, (which you
obviously aren't), then it will mean that you can avoid all sorts
of erroneous & misleading assumptions, such as you have made.

[*1]
We have often had various discussions about the relative merits
(& reasons for using) A Modem/Router, rather than a USB Modem in here,
haven't we?
:-)

I don't Post up & discuss that sort of thing just for fun, do I?
:-)

I Post it cos I know that it's useful & helpful to know about those sort
of things.

<snip>
If you really do have a need for trying a different Router out
(say, for example you suspect your existing Router has failed)
I would have thought one of the first things to do, when you try
the new one is to do a Factory ReSet on it, so you know that it's
all as it should be.

That's OK if you can remember what you did the first time :-(

Well, yes, obviously - you do need to do it right!
:-)

But there's no real prob if you can't actually remember exactly
what you did is there?...

Cos it's all clearly explained in the Documentation that comes with it,
isn't it?
:-)

They have a "QuickStart" Guide/Leaflet & also a Full User Manual,
either as a Printed Booklet, or as a .PDF File on the CD (or available
from the Manufacturer's WebSite.

<snip>
The priority I'm looking for though with a spare is to get online
somehow with the minimum of downtime.

Well, one of the quickest & easiest ways (with the minimum of downtime)
to do that (if you have a (known, working) Spare Modem/Router, which
you now have) would be (in my opinion) to do a Factory ReSet on it
(so that you *know* that it contains no incorrect Username/PassWord
details etc, & that it just has all the standard "Default" Settings
in it & tehn just Enter your own particular ADSL UserName & PassWord
Details into it!
:-)

--
pmj


.

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