Re: Support desks

John the R-T wrote:
Do they ever read email?
I have a 1999 Kodak Picture CD which, no matter what I try, will not
install the Kodak software. Consequently the CD will not auto-run.
So I emailed Koday support explaining exactly what I had tried and
asked if there was a solution to the problem.

First reply
Quote
Please do the following :
1. Insert the CD into the computer
2. Double click on My Computer
3. Right click on the CD - drive ( which should be a Kodak icon )
4. Select Open. It should then show the the icons to open the
pictures
If it doesn' t, please reply on this email for further
instructions.
If we can be of any further assistance please do not hesitate to
contact us. If applicable, please quote your camera serial number or
your customer reference number.
Unquote

Once again I replied that I had tried that and that I wanted to
install the software so that the CD would auto-run when my great
grand-daughter put the CD in the drive.

Second reply
Quote
Thank you for your e-mail regarding the installation of your Kodak
Picture CD.
Due to the complicated nature of this issue, please call us on one
of the numbers below in order to speak to a software technician. We
need you to be in front of your computer, with your camera to hand
when you call, and kindly quote your customer case number above.
List of phone numbers including
UK 0870 243 0270
Unquote

What has my camera got to do with the problem???????

So I've replied
Quote
Thank you but my query has nothing to do with my camera but with the
Picture CD software.
My camera is a Canon AE1.
Sorry, but I do not call 0870 numbers.
I have now created my own auto-run CD for my great-grand-daughter.
Unquote

Wonder what they will reply to that. The mind boggles!

Well I'm sure you'll let us know if they do reply. :)
--
Heard melodies are sweet, but those Unheard melodies are sweeter
flyingnun@xxxxxxxxxxxxx FN 2°°6 +, Mungo Brandybuck of Buckland


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