Re: Laptop Saga

"Bram" <brstoker@xxxxxxxxxxxxxxxxx> wrote in message
news:kBHIg.4032$t4.356@xxxxxxxxxxxxxxxxxxxxxxx
Smokey wrote:

Son send his laptop back to supplier to be repaired, they
couldn't find a fault, so sent it back to the manufacturer.
The saga has gone on for nearly 5 weeks,<snip>
... you have guessed it, no delivery !! Phoned again only to be
told the laptop was lost :-(((

Now they are going to replace it,

Well, yes, since it was lost while it was in their hands, then it's
*their* responsibility to replace it...

So at least you'll be gettin ganother one.
:-)

... but it will take 5 days to build, any guess it will not arrive
this week :-(

But look on the bright side...

If it was 18 Months old & they're going to be *building* one, rather
than just giving him a "Factory Refurbished" one, then he'll prolly
end up with one that is better than the one that he had to begin with!
:-)

In the meantime it has cost £50 pounds in courier charges,
and about £15 in telephone calls.

These I think should be refunded, but I reckon he will have to
fight for that.

Yep - it's fairly normal to have to pay the Courier Charges to
Return a PC (either Lapotop or Desktop) back for Service (that's
if the Warranty doesn't offer anything extra), but they should pay
the Courier Charges to Send it back to you.

Some firms *might* be prepared to Re-imburse the cost of Dsending
it back & other expenses such as Phone Calls, but not many will.

... The laptop is or was, only about 18 months old

But if it's more than a Year, then that's considered fairly old!
:-(

Please publish the name of the company Smokey, so we can avoid them.

Cheers.

Hang on a mo!!!...

One unfortunate case of them losing a PC while it's in for Service
doesn't mean that the firm is always going to give bad service!!!

Yes, it would be interesting to hear what Firms are involved - both
the Retailer/Supplier of it & the Manufacturer, but let's make up our
own minds & also, let's see how they resolve the problem in the end.

--
pmj


.

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