Re: Broadband T&Cs
- From: "Rabbit" <Rabbit_is@xxxxxxxxxxx>
- Date: Mon, 17 Apr 2006 00:05:34 +0100
"Ali" <ali_on_usenet@xxxxxxxxxxxx> wrote in message
news:Xns97A7F0F4ABA2D314159265358@xxxxxxxxxxxxxx
On Sun, 16 Apr 2006 15:05:51 GMT, Rabbit commented
I don't read them all and the below might be standard T&Cs for all. So
has anybody any idea what the software is,if it's *really *needed*, is
it a standard requirement and would you accept these T&Cs?
5.6 In order to connect to the Broadband Service, we may require you to
install on your PC certain software belonging to a third party.
Fair enough, so long as it's the modem drivers.
But the average *numpty* to whom this offer IMHO is aimed wouldn't know a
modem driver from anything else.
We will provide this software, without charge to you, in order to
assist with your initial installation (and continued connection) to
our Broadband Service and to diagnose any problems that you may face in
this regard. You will be required to enter a licence with us governing
the use of this software.
This *could* just be bikesheds-type software, that only runs when allowed;
and only for the duration of the problem-diagnosis and rectification
session.
Agreed but if others are like my friend they will allow anything to run
because it *looks* official.
However, even though we may have provided
this software to you we do not own it and so this licence will also
support the rights of the third party, which owns the software.
Fair enough, so long as the software owners aren't caliming any rights to
acess your machine.
Which we don't know for sure :-(
We
consider that the use of this software is necessary to deliver and
enhance our customer service to you and so, if you decide not to
install this software, we may not be able to resolve any installation
and/or connection problems you may experience. In addition, we will not
be liable to you for any matter that may arise as a result of your
failure to do so.
OK, they're not going to support you if you don't let them see what you're
doing.
But I know my friend and presumably other will just stick the disk/software
in and let it run.
By installing this software you will also allow us
access to your PC so that we can diagnose and fix any problems you have
encountered with your connection to the Service. You hereby authorise
us to have such remote access.
Again, OK if, AND ONLY IF, that access is under the direct control of the
computer user.
I'm thinking about somebody like my friend who isn't capable of making that
decision if an official looking thing pops up or asks for access.
You acknowledge that this paragraph is
subject to clause 9.4 but that its provisions shall not affect your
statutory rights.
9.4 Our aggregate liability ... shall be limited to and in no
circumstances shall exceed £1,000 for any one incident or series of
related incidents.
They want full access to mess around with your computer, but will only pay
a maximum of £1000 if they completely destroy all the valuable data on it,
and render it usesless?!!
The answer to your last question is NO.
Unfortunately it's too late for my friend but I am hoping that this
discussion might make others think.
As an aside, ow many people here have given full remote access to someone
they've never met, with no mention of compensation for foul-ups at all?
Not me. The only person who has had remote access to my machine I've not
only met but trust implicitly.
--
Sandra
People will forget what you said.
People will forget what you did, but
People will never forget how you made them feel.
.
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