Re: Help!! was: TH can now say "I told you so" or BEWARE TWISTCALI
- From: "Flyiñg Ñuñ 2°°6 +" <flyingnun@xxxxxxxxxxxxx>
- Date: Fri, 17 Mar 2006 00:01:58 -0000
§ireßird & $ir Vivor wrote:
Shouldn't be a problem to prove that Twascali are in the wrong.
When did you get PlusNet Broadband? Twascali would have had to have
released your line before you could connect to PlusNet. The fact that
you are now with PlusNet, means that Twascali released your line and
closed your account. They have no claim.
If they persist, then counter claim from them the £46.43 they are
claiming from you + the cost of the phone calls + your time +
compensation for the anxiety they've caused you.
NTL tried the same stunt with me and I pointed out to them that if
they checked their records they'd find that I hadn't made a single
connection in the last 3½ months. They conceded.
I don't know whether you read my earlier reply where I said this:
<quote>
'phoned the Tiscali billing department, and would believe it, they say that
they
have mailed me invoices every time that they debited my account, to my home
address - now how many years had I been with them. I got them to read out
the address that they had sent them to, and it was the correct address.
Yet I have never, ever, received an invoice from them. Are there any
Tiscali customers in here who receive regular snailmail monthly invoices?
The only check I had that I had paid them, was the debit entry on my CC
statement. How unlike Plusnet, who email me - to two email addresses,
with the amount they are about to deduct, about 4 days in advance. Since
the August 2004 CC debit there has not been another one on that CC account.
Whether they tried after the end of January 2005 I wouldn't know since BOS
Mastercard was taken over by MBNA and I was issued with a new card. They
reckon - and are probably right about this - that the August 2004 payment
was for BB usage in July 2004 and I still owe them for August, September
and 10 days in October - which at £19-99 per month is about correct. But
why have I never received any invoices from them, despite their records
indicating that they have been despatched to me? Looks like I'm going to
have to pay - well if it's for services I have received then I don't mind.
Their total inefficiency seems to vindicate my and loads of other people's
decisions to depart the Tiscali ISP.
I wonder how much more than the outstanding amount it has cost Tiscali
than it would if I had received the invoice in the first place. I would
certainly have paid it. Overall I suppose this means that I have had a 15
month interest free loan from Tiscali UK Ltd. There's notalotta people
can say that.
<unquote>
I'm pretty certain that they are correct in what I owe - so that, now,
isn't the problem. My real complaint is, that after 15 months, during
which time they have not debited my CC account or even contacted me by snail
mail or 'phone -I accept that they couldn't have emailed me, since when the
account was closed and their BB line was disconnected, the email addy they
used in the past, to contact me, was also removed - the first I heard of
the debt was from a debt collecting agency who had already booked litigation
time at the small claims court for 05/07/2006.
--
Heard melodies are sweet, but those Unheard melodies are sweeter
flyingnun@xxxxxxxxxxxxx FN 2°°5 +, Mungo Brandybuck of Buckland
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