Re: Oh dear ..... (was: My new Dell - update)
- From: "pmj" <post@xxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 21 Jan 2006 19:51:46 GMT
"Troy's Human" <me@xxxxxxxxxxx> wrote in message
news:cqzow5l7uwv0$.dlg@xxxxxxxxxxxxxxxxxxxxxxxx
>
> On pmj and Pat's suggestion I've had another look at my monitor
> problem.
>
> Can I just say that I did the following before contacting Dell :-
>
> Read all instructions for the monitor.
> Went online and searched for any extra instructions/drivers etc.
> Checked my video card settings and although I *did* find
> brightness/contrast adjustments, they were greyed out and so
> I gave up.
Maybe they were Greyed out, cos that means (implies/suggests) that
they were in the "Default" Position & they only become *Un*Greyed,
when they are moved from the Default Postion?
Though I agree, that it's a poor design of "User Interface", cos
"Greyed out" normally means "Unavailable"
> This evening I had another look at the video card settings and
> tried to change the (greyed out) brightness setting - couldn't
> believe my eyes - the slider moved - it worked !!!!!!!
Great!!!
If it hadn't, you would have needed to loo kfor some Button or Tick
Box somewhere, which would have allowed (or made) the Adjustment
Settings to become available (UnGreyed out)
> Problem solved *but* why didn't the Dell engineer tell me to
> do this ??
Maybe cos he didn't know?
He is a Support/Help Line "Consultant" ("Team Member").
He can't be expected to (& isn't likely to) know all about all the
different Adjustments that windoze (& Graphics Card Driver Software)
offers.
>... If *he* didn't know, how do they expect customers to know ??
Customers can soon find out things like that (if they don't already
know), by "Fiddling" around (or by asking various people who *do*
know about things like that.
I reckon there are plenty of people (like us) who actually know far more
about the way windoze works & what Adjustments & Settings there
are & what effects they have & when to use them (& how to find them
& find out about them) than most "Support/Help Line Consultants"
>... Also think it should have been set up before being shipped.
It was!!!
It was "Set to the Default Settings"!
& (as we all know, those aren't usually the Settings that any
particular individual might want (or need).
Did yo ufill in any Questionnaire, detailing & specifying what level
of Brightness you wanted it Set to, when you purchased it?
& anyway...
How can anything like that be Set up *in advance*?
Surely, it depends on the environment (room/lighting, position etc,)
that the Monitor is in?
>... I checked son's new computer (TFT) this afternoon - no problem
> with brightness there - default settings.
Well, that's fine for him!!!
But all those Settings are there to be Adjusted, if needed.
> I've now got to urgently contact Dell and stop them sending me
> the new monitor. Feel a bit guilty but don't really think I should.
Well, you could do a "John #8"?
:-)
But yes, the cost of a replacement Monitor (& the cost of sending
it out & delivering it to you) would prolly have wiped out (most of)
the Profit that Dell would have made on the original Sale!
> Thanks for the help folks :-)
> I can now actually look at the screen whilst typing :-)
Great!
:-)
--
pmj
.
- References:
- My new Dell - update
- From: Troy's Human
- Oh dear ..... (was: My new Dell - update)
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