Re: noreen's problem part 2

pmj <post@xxxxxxxxxxxxxxxxxxxxx> wrote:

> "Rabbit" <Rabbit_is@xxxxxxxxxxx> wrote in message
> news:4011jpF15c15cU5@xxxxxxxxxxxxxxxxx
> > "noreen@home" <noreen@xxxxxxxxxxxxxxxxxxx> wrote in message
> > news:439b4a1f$0$82666$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> >
> >> I am really not happy with the Plusnet at all ,but I think after
> >> all the problems getting this lot set up , i dont think I want to
> >> try another one yet ;-))
> >
> > I don't blame you Noreen and reckon you ought to complain citing
> > all the advice you have heard from in here and your pooter shop.

Heh. That'd put a grin on their faces. A large proportion of the
problems with computers are caused by the owners fiddling with things
they know nothing about on the advice of the mate, son, uncle, bloke
down the street, who knows all about computers.

>
> PlusNet is an *ISP* - That's an "Internet *Service* Provider"!
> Aren't they?
>
> They aren't a Specialist (or even general) Computer Equipment
> Supplier!!!
> Are they?
>
> So they can hardly be expected to advise properly on things like
> ADSL Modems, can they? - Especially when they can't actually *see*
> either the Modem or the PC, or the Settings & various Drivers
> & Software involved so as to check the Installation properly.
>
> & in fairness to them, they did actually say that their Price for
> a Modem (if anybody was to buy a Modem from them) was more expensive
> than a normal Retail Outlet & suggested that she could get one locally,
> much cheaper.

Very true. It wasn't PlusNet's problem, they didn't cause the problem
and it's unfair to criticise them because they couldn't fix it.
Their help desk is there to help with problems related to using their
service, it's not there to help punters fix their computers. Especially
when the problems arise from using equipment they know nothing about and
didn't supply.

The lesson, if there is one to be learned here, is to avoid USB adsl
modems. The attendant problems with drivers then go away.

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