Re: Friend's techy problems-Help please.

"Hawkeye23" <me@xxxxxxxxxxx> wrote in message
news:b0qpj19g43dh1jiifhjol5jie4gj80c0oo@xxxxxxxxxx
> On Thu, 29 Sep 2005 20:40:45 GMT, "pmj"
> <post@xxxxxxxxxxxxxxxxxxxxx> wrote:
>>"Hawkeye23" <me@xxxxxxxxxxx> wrote in message
>> news:og3oj15fl6kk3f6h69ef0ot4c7fvhnd1nt@xxxxxxxxxx
>>>
>>> I have a friend who was today describing some techy problems that
>>> have developed recently on her pc.I told her about ups and how they
>>> solve problems like this every day.
>>> I hope I can show her this is true by posting her description of
>>> the problems and asking for help please.
<snip>
>>> The computer runs on XP Home/IE/OE and has installed on it Norton
>>> Security 2005.
>>
>> Oh.
>>
>> Unfortunately, *that* may well actually be the cause of quite a few
>> of the probs.
>> :-(
>>
>> Yes, Norton (now Symantec) stuff is (or can be actually quite good,
>> but it is notorious for being grossly overcomplicated & is way over
>> the top for most average, normal PC Users to be able to cope with.
<snip>
>> One of the first things to do (as Dave Lear has suggested) is to look
>> on the Norton/Symantec Support/Knowledge Base on their WebSite, for
>> the specific Error Message that you are getting & follow through the
>> suggested Procedure.
>>
>> Then Post back if you still have the prob(s).

(or if you need any further Help or Suggestions about what you find on
the Symantec/Norton Support/Knowledge Base Website)

>> HTH
>
> Very many thanks to all of you who have responded to these Probs.
> There is certainly plenty to chew on in the responses so far.
> Much appreciated.
> We will be back with the more detailed exact error messages that have
> been requested as soon as we can master the technology to get them
> inserted in a news group message.
> Meanwhile we are most grateful.

If ordinary, RightClick>Copy (& Paste), once you've Selected the stuff
you want to Copy, doesn't work (or you/they don't know how to do that),
try using the standard KeyBoard Shortcuts (which often work on Pages &
Programs (& Dialog Boxes) that RightClick>Copy & Paste doesn't work in)

Use the Arrow Keys, with [SHIFT] to Select stuff
or use CTRL+A - Select All
Then CTRL+C - Copy
& CTRL+V - Insert

It's often a good idea also (especially if Copying & Pasting from
things like Dialog Boxes & Web Pages etc,) to first of all Paste the
stuff into Notepad & *then* into whatever Application you want to Paste
it into, such as your NewsReader or eMail Client.

That way, it makes sure that *only* the Plain Text is Pasted in, without
any confuzzling Formatting & weird Fonts, Layout & stuff.

HTH

--
pmj


.

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