Re: Techie query.Russian Real player. not a lot of info
- From: "Rabbit" <Rabbit_is@xxxxxxxxxxx>
- Date: Fri, 29 Jul 2005 18:54:10 +0100
"pmj" <post@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BstGe.79310$G8.78119@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Sounds like she's had her Browser (&/or Operating System) "Hijacked"
>
> By some sort of AdWare, SpyWare, Trojan or other MalWare & ScumWare.
I was afraid of that :-(
>
>>... I'm just testing the water here 'cos I won't see her pooter till maybe
>>next week. She says she doesn't have Real Player installed
>> at all and I have no idea what she means by *keeps popping up*.
>
> So both those points need clarifying then don't they?
Yes but drawing teeth might be easier :-)
>
>> Any suggestions please I can offer her by mail or phone with that
>> little info at least to start with till I can get more info ?
>> Spyware? Virus?
>
> Maybe.
>
>> Anything?
>
> What Operating System (& Version/Service Pack) is it?
XP that I do know. Service pack ? Possibly and I'm sure she has no idea.
>
> If it's WinXP, the *first* (& prolly best) thing to do, would prolly
> be to Install SP2, if it isn't already Installed.
>
> To clear up many forms of Browser Hijacking can be quite involved
> & tedious.
>
> For many people (who don't know much about the way things like windoze
> & the Internet work), it's actually prolly quicker, easier & less hassle
> to do a Re-Install, or "Factory Recovery" - but that will mean losing
> all the Settings & her Documents , eMails, Addresses, Favorites etc.
Yes and reinstalling Windows is her nephew's (who knows everything)
favourite way of curing anything :-)
>
> If she doesn't want to lose those things, then it's (usually) possible
> to sort it out, but it can be a fair bit of Faffing around.
>
> Is she up for that?
> :-)
She should be, in my book anybody who can actually speak Russian ( and isn't
Russian) should be able to faff around but like my friend with the *son who
knows everything* having a nephew * who knows everything* makes it hard to
get them to try anything apart from the dead simple, click here :-( I'll try
and see her pooter at the weekend and come back here with a bit more info
Thanks for the suggestions particularly since I know I haven't given anybody
anything to go on yet.
--
Sandra
People will forget what you said.
People will forget what you did, but
People will never forget how you made them feel.
.
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