Re: IS my local DSS office disabled unfriendly?


"Julian 'Penny for the guy' Hales" <julianhales@xxxxxxxxxxxxxxxx> wrote in
message news:7vnOe.11614$5m3.3971@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I had to go last week, my benefit hadnt hit my bank, anway they said i had
> to use a telephone, one of about 8 to call the correct dept.
>
> I said i couldnt use it, as the seats were damn low and so were the
> telephones, i struggled for about 20 min, as i had to stand and lean on
> the
> wall i couldnt see the buttons eaasy.
>
> I had to wait, no chairs near the payment window so i sat on the wooden
> covr
> radiator, it was actually a bit too high for me but better than a too low
> seat.
>
> The sec guard came over and told me to get down, i told him where to get
> off
> and that was it.
>
> It was damn painful and a struggle to use the dog and bones, i ended up
> making a formal complaint about the prat receptionist who you see as you
> walk in, as he said he didnt give a toss that i couldnt use the phones
> easy.
>
> ta!
>
> PS
>
> well done on the DLA Martin Dawes, saw your post the other day
>
>

Last time I was in the jobcentre (haven't been in for a few months), they
have changed how they work. Instead of searching the computer, printing off
slips, then seeing a member of staff about the jobs, they now use staff just
for people signing on.
Everyone has to use one of the phones to ring through a number for jobs once
found on computer. Not a quiet environment, and I can't use an unamplified
phone at all.
They don't have a textphone available - so if I needed to ring I have to go
home or to the local deaf centre.

Martin <><


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