Re: IS my local DSS office disabled unfriendly?


"Martin McGowan" <martinmac2002@xxxxxxxxxxx> wrote in message
news:3rqOe.10$aC1.7@xxxxxxxxxxxxxxxxxxxxxxx
> Martin Davies wrote:
>> "Julian 'Penny for the guy' Hales" <julianhales@xxxxxxxxxxxxxxxx> wrote
>> in message news:7vnOe.11614$5m3.3971@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>>>I had to go last week, my benefit hadnt hit my bank, anway they said i
>>>had
>>>to use a telephone, one of about 8 to call the correct dept.
>>>
>>>I said i couldnt use it, as the seats were damn low and so were the
>>>telephones, i struggled for about 20 min, as i had to stand and lean on
>>>the
>>>wall i couldnt see the buttons eaasy.
>>>
>>>I had to wait, no chairs near the payment window so i sat on the wooden
>>>covr
>>>radiator, it was actually a bit too high for me but better than a too low
>>>seat.
>>>
>>>The sec guard came over and told me to get down, i told him where to get
>>>off
>>>and that was it.
>>>
>>>It was damn painful and a struggle to use the dog and bones, i ended up
>>>making a formal complaint about the prat receptionist who you see as you
>>>walk in, as he said he didnt give a toss that i couldnt use the phones
>>>easy.
>>>
>>>ta!
>>>
>>>PS
>>>
>>>well done on the DLA Martin Dawes, saw your post the other day
>>>
>>>
>>
>>
>> Last time I was in the jobcentre (haven't been in for a few months), they
>> have changed how they work. Instead of searching the computer, printing
>> off slips, then seeing a member of staff about the jobs, they now use
>> staff just for people signing on.
>> Everyone has to use one of the phones to ring through a number for jobs
>> once found on computer. Not a quiet environment, and I can't use an
>> unamplified phone at all.
>> They don't have a textphone available - so if I needed to ring I have to
>> go home or to the local deaf centre.
>>
>> Martin <><
> I think a complaint under the DDA is called for.
> Martin McGowan

I would expect them to at least have a textphone on the premises, so maybe
I'll have a word with the Deaf centre and see if anyone else has already
raised the issue.

Martin <><


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