- From: "Joe Lee" <invalid@noaddress>
- Date: Mon, 24 Sep 2007 01:50:28 +0100
"Sean Yewdale" <sean.yewdale@xxxxxxxxxxxxxx> wrote in message
"Consumer" <name@xxxxxxxxxxxxxxx> wrote in message
"ian field" wrote:
Do they have an email addy for complaints? - If its on their website its
Google found this:
If you want to contact Morrisons, they do not give out an email address.
Here is the contact information taken from their website:
If you have an enquiry please contact:
Customer Service Department
Wm Morrison Supermarkets PLC
Or telephone 0845 611 6111
Morrisons only have internal email and a limited website due to the
previous chairman Sir Ken. As a company technology was not at the
forefront of the business plan. The company culture used to be customer
focused but since the safeway purchase and board changes sadly the
company has lost a lot of respect from the customer and competition alike.
I now for a fact that they take allegations of dishonesty seriously
however small the amount involved. The best course of action is to contact
the head office and ask to speak to a regional director. They in turn will
respond and investigate fully and involve their internal security
All calls are recorded and responded to, it is unfortunate that the store
manager appeared to cast off your accusations as we live in a society
where certain individuals see supermarkets as an easy target and sometimes
management just see a complaint as another way off being ripped off. I am
not in anyway implying that your complaint is unjustified or trying to rip
the supermarket off.
I worked for this company for over ten years and sadly decided to leave
when I realised that the business model was changing with less of an
emphasise on customer service. That combined with the safeway takeover was
enough for me.
My advice would be to contact head office with a follow up letter
confirming the call. They will respond quickly and deal with your
Remember that this is a yorkshire based company that still holds yorkshire
values over money and will not tollerate any member of staff who is a
thief. In my own experiences if a person is dipping the till or customers
change they are usually involved in other light fingered action.
They do in fact have general email but not for public use, remember that
for years the competition were using wireless hand scanners for stock
control and we were using good old fashioned stock and order pads but you
had to provide your own pen.
best of luck
I suspect this particular example of "customer service" demonstrates jusr
how far off the ball Morrisons have now got. The same attitude was taken by
the check-out operator, the store manager & the Co. spokesman. It looks as
total stupidity & inflexibility are now enshrined in "Company Policy".
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