Re: Extortion is here ( with new E bay rules)
- From: "Fran" <usenet1304@xxxxxxxxxxxxxx>
- Date: Wed, 27 Feb 2008 10:50:24 -0000
"All Buyers r Mugz" <news@astraweb> wrote in message
news:021b49f3$0$24201$c3e8da3@xxxxxxxxxxxxxxxxxxxx
"Raj Kundra" <rajkundra@xxxxxxx> wrote in message
news:be886678-f182-4e6a-8bd5-44d3479ea525@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Got my first taste of it today.
Set item yesterday via Special Delivery yesteday
Today I got mail from buyer at 4.30PM to this tone;
"This item did not arrive today and Royal Mail tells me that it is
delayed. There for, you are able to claim a refund on the postage.
Could you please refund me this postage amount as £10.99 is a hefty
charge for something that has not shown up on time?"
Ended up phoning royal mail to be informed that I have to wait till
item is delivered then decide to fill claim form with little mention
of provisions that in certain circumstances they can refuse to pay.
Now since I am trade, I decided to refund half of customers shipping
costs out of my pocket as a good will gesture (does not effect me at
all as item is sold on behalf of my client on commission bases). I
hate to see some small priced item sellers doing it and loosing their
profit.
Any thoughts without trying to flame me ;-))
Pay the extra insurance, its really small to guarantee next day delivery
with compensation. when you get one like that does not come in, its 20p
for £1000 for you, Its most unlikely for it not to be delivered though as
they push the boat out as to not pay the compensaition
What part of "Set item yesterday via Special Delivery yesteday" did you not
read, then?
.
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