Re: Paypal phone number?

In message <fpfmh1$6eb$1@xxxxxxxxxxxxxxxxxxxxxxxxx>, at 22:51:12 on Tue, 19 Feb 2008, Fran <usenet1304@xxxxxxxxxxxxxx> remarked:

In any event even 1p to 3p a minute revenue is pretty thin, if there's a
person on the end of the phone.

You'd be surprised: many very large companies use 0870 as their published
DDI numbers for staff. For example, if you call ANYONE at Cap Gemini it's
an
0870.

That's the CAP Gemini whose Head Office number on the website is
01483 764 764 ?

I don't know why I bothered replying to you.

You don't have any sense of humour at all do you?

>You always have to "know better".

So unusual on usenet, isn't it? Everyone posts 100% accurate stuff first time around, and it never needs discussing. (That's irony by the way).

I'm prepared to admit I'm a bit grumpy sometimes, but at least I don't ever degenerate into profanity, however much people provoke.

Their DDI numbers on their business cards are all 0870. And on
their email addresses. And in their telephone directory.

That was the obvious inference of your original posting.

Some of us have actually implemented systems for them, and know them well.

If you gave us a clue who you were, rather than posting anonymously and refusing to answer questions about your past, then that would help.

Others choose to spout twaddle based on ignorance.

Well, so far, all I did was quote the HQ phone number. Is that twaddle or ignorant? I think you are over-reacting somewhat.

Think about how many millions of minutes per annum

Even if people were calling an 0870 number (rather than a mobile or
geographic) and maybe for as much as an hour a day, that means their £30k
a year employees are making maybe £1 day on inbound calls. Hardly seems
worth it really.

You have no clue what you are talking about. Again. And if you think CG
employees are making £30K a year, you really *are* fooling yourself.

I chose a conservative figure. What's a better estimate? The consultants, of that kind, which I work with charge out at about £1200 a day, but obviously they don't work for clients every day.

And perhaps you have a better idea how many hours a day they sit on paid-for incoming calls (rather than internal ones), or how much inbound revenue their 0870 number was chalking up.

and it adds up to a great deal of revenue.

Not any more, obviously, as 0870 no longer generates revenue.

Fran then said:

It's a nasty hidden way of getting dosh from people
who don't know.

For Paypal to get dosh from callers, or what? (see below).

But it won't pay for a call centre, which is what people allege.

1p/minute is 60p/hour and minimum wage (without any overheads) is a fiver
an hour.

You're the one who brought up call centres. Not me.

If Paypal isn't running a call centre, and you weren't suggesting it was partly paid for by [nasty hidden] 0870 revenue, then you are right - I really am confused.

Back in the Twilight Zone you go.

A convenient way not to actually answer any of my questions above perhaps, or are you big enough to give it a try?
--
Roland Perry
.

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