Re: PayPal postage and special delivery

On 19 Sep, 08:29, Kim Andrews <some...@xxxxxxxxxxx> wrote:
On Tue, 18 Sep 2007 23:10:45 +0100, News <n...@xxxxxxxxxxxxxxxxxx>
wrote:





In message <MPG.215a53ca412086998a...@xxxxxxxxxxxxxxxxxx>, Yellow
<y...@xxxxxxxxxxxxxxxxxx> writes

So instead of just handing my parcels over and getting my receipts
stamped she tarted about getting me to recall how much exactly I has
paid for the stamps (I had picked to option where this isn't printed) so
that she could print extra labels to stick on the parcels - and it took
ages! And all this in front of a busy lunchtime queue.

My point exactly! OK, her attitude deserves a quick poke with a sharp
stick, but the point is that your local PO is now obliged to print an
utterly pointless label for *every* item of mail. Ask anyone employed
by Royal Mail or Post Office and they will tell you that it is not a
problem, as a label only takes seconds to print, but we all know that is
not true, don't we? Each one takes perhaps thirty seconds - add those
together for the average customer who wants to post several items and
the minutes tick away, whilst the queue gets longer.

No, no, you're supposed to be terribly pleased to do all this
pointless work (and waste a heap of consumable resources the planet
can barely spare) at the same time, and if you suggest it's anything
other than a pure joy, Neil Monk will come round and personally piss
in your cornflakes. ;o))

It is pointless, I've never once said it isn't. Well, actually, it's
not pointless because the point is that the SPM gets paid if he does
this.

All I can say is, it is being worked on!


I really don't understand why everybody's blaming the POs for the fact
that RM have brought in a half-arsed system that *doesn't* standalone
as a internet service, saves no effort, no time and no cost in a large
number of cases. For anything other than straight postage of minor
items (for which it does, I happily admit, work very well) it has no
advantages - so having done all the work online one has to go to the
post office and they have to do all the same work there. The fact that
the PO does, at the moment, get paid if they dick about enough is
hardly the point by this stage. The customer gets ratty because the PO
has to repeat all the stuff they've already done, the PO gets stick of
taking the brunt of the unhappy customer, and the queues don't improve
because no effort's been saved whatsoever.


"everyone" is blaming SPMs for their "stone-age" attitude.

If find with most people in the retail and service industry that you
reap what you sow. Anybody who has problems with grumpy counter staff
should look at their own attitude first. If you've been standing in a
long queue, getting hot and uncomfortable, worrying about getting back
to work on time, it's easy for your first words to the person serving
you to be less than friendly... get off on the wrong foot, and why
*should* they be any better back?


They should be better back because they're employed to serve people.
They're moaning about OLP losing them money, but yet in the next
breath they're driving customers away by being rude and disrespectful
to them, go figure...!

There is an old saying; "The Customer is always right". Well, within
the "retail and service industry" we know that this isn't true, so we
have our own saying; "The customer is always right, even when he's
wrong, make him think he's right". Yes its contradictory (if that's
how you spell it!) But it sums things up quite nicely.

At the end of the day, the customer pays the SPM's wages, he has to
treat them well.

--
Neil

.

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