Re: RM insurance on overseas mail

On 27 Apr, 19:16, "Neil Monk" <neil.mon...@xxxxxxxxxxxxxxxxx> wrote:
"diamond" <snork...@xxxxxxxxx> wrote in message

news:1177694922.791646.120580@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx







"We are not liable for loss or damage incurred outside the United
Kingdom, where postal and delivery services of other countries are
involved."

That's correct. The postal service of the other country is responsible
and they re-imburse you via RM, under a reciprocal arrangement they
have with RM. Just as RM accepts responsibility for foreign
postal items lost or damaged while in their care in the UK where the
appropriate extra postage has been paid in the country of origin.

michael adams

http://www.royalmail.com/portal/rm/print?catId=23500532&mediaId=24600643

Fortunately, I don't send BS overseas.- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -

But if an item gets lost - that's not what you are told, the standard
letter says that RM will only pay if the loss was their
responsibility. I have experienced this with both Greece and The
Phillipines.

You can claim, and they do pay.

IMO, the contract is with RM, and so RM should be liable for the whole
journey. If an item gets lost en-route then that is between RM & the
other postal authority, ie their sub-contractor - pretty much as I am
liable if RM (my subcontractor) loses a parcel I send to a customer.

<snip>

You have no contract whatsoever with Royal Mail.
--
Neil- Hide quoted text -

- Show quoted text -

Okay guys -

taken a few days, but here is the info supplied by RM:

Thank you for your enquiry.

I can confirm that Royal Mail is not liable for loss or damage
incurred
outside the United Kingdom, where postal and delivery services of
other
countries are involved. .....

Regards
Mr Xxxxx Xxx
Royal Mail Customer Services

.

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