Re: PayPal error - advice needed

Trek wrote:
Hi,

On 24th July PayPal made a duplicate direct debit from my bank account
by mistake. This is an account that I only use for online activitities
so is 90% used for PayPal - I also pay my ISP/Phone bills through it.

Because it is not my main account I run it very lean with only the
funds it needs. PayPal did not even inform me of their mistake until
the 6th August by email. I didn't see that email until the 9th as the
email went in to spam (no doubt owing to all the Phishing PayPal
mails.) I paid the missing £12 into the account in cash on the 10th
and the PayPal refund (less fees!!) arrived on the 12th.

Unfortunately, on the 8th two direct debits came in ( including an
unrelated one from PayPal) that caused my account to become overdrawn
by £9.97 ( nine pounds ninety seven pence.)

This morning (14/8) I phoned my bank (The Abbey) and asked them if they
were going to raise any charges because of this PayPal error. It turns
out YES - £80 - £30 pounds per debit plus £20 for being overdrawn
for two days. I asked them when they were going to tell me - their
answer the 26th August (nearly two weeks in the future.) During the
most incredibly Kafkaesque conversation I asked if they could send me a
letter detailing the charges now - yes they could but it wouldn't be
any quicker!!!!!

I phoned PayPal who said they MIGHT pay the Bank charges when I give
them evidence (screen print of Satement) which I cannot do until the
26th.

So there is nothing can do until the 26th. I can only hope that PayPal
will do the decent thing. Has anybody here had experience of this kind
of thing with PayPal and what were the outcomes?

I am not mad with PayPal (so far) because they only made a mistake but
I am hopping mad with Abbey - firstly for fining me £80 for a £9.97
transgression and secondly (worse) not even planning to tell me about
it for two weeks (and almost certainly creating a second overdraft and
nice fat fees for them.) Anybody know any official bodies that would be
interested in this kind of Banking malpractice.

I would be most grateful for all advice received.

Regards

I have in the past had bank charges refunded as they were unreasonable high, see this site
http://www.bankchargeshell.co.uk/

.

Relevant Pages

  • Re: PayPal error - advice needed
    ... On 24th July PayPal made a duplicate direct debit from my bank account ... PayPal did not even inform me of their mistake until ...
    (uk.people.consumers.ebay)
  • Re: Salary Overpayment (Unusual)
    ... The credits into my account by the bank were as follows. ... And I can prove that no money was paid into the account in January from ... Unison states it depends if it was a mistake of law or mistake of fact. ...
    (uk.legal)
  • salary overpayment continued
    ... The credits into my account by the bank were as follows. ... And I can prove that no money was paid into the account in January from ... Unison states it depends if it was a mistake of law or mistake of fact. ...
    (uk.legal)
  • PayPal error - advice needed
    ... On 24th July PayPal made a duplicate direct debit from my bank account ... PayPal did not even inform me of their mistake until ... This morning I phoned my bank and asked them if they ...
    (uk.people.consumers.ebay)
  • Re: Banks win Supreme Court case on overdraft charges
    ... means bank charges that reflect the cost to the bank. ... operating the account. ... which the court made its decision. ...
    (uk.legal)