Re: Buyer paying wrong postage


"Mad Jen" <nobody@xxxxxxxx> wrote in message
news:aT1Re.99229$G8.5175@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Hi all
>
> I have sold an item to someone in Italy. In my auction terms it states
that
> I will post abroad, please email for a quote. They didn't.
>
> When I sent the invoice I included international signed for as a MUST if
> they wanted to pay by paypal (as in a number of other overseas sales who
> have paid happily)
>
> They have tried to pay twice now, both times without including the extra.
I
> have refunded both payments stating (politely) that if they want to pay
with
> paypal it has to have a trackable postage. I have given them another
option
> in the invoice which is to send notes for ordinary airmail. It is not a
very
> high priced item.
>
> What do I do if they try to pay me again with the wrong amount as I
suspect
> that they will?

Try specifying postage in advance, you can have several different 'bands'
depending on destination (I offer 3: UK, Europe, USA - the invoice correctly
selects the right one). If the item is fairly inexpensive why bother with
trackable postage anyway, just send it airmail and get proof of postage. If
it goes astray simply claim from Royal Mail.


.

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