Re: Buyer paying wrong postage

Mad Jen <nobody@xxxxxxxx> wrote:
> Hi all
>
> I have sold an item to someone in Italy. In my auction terms it states that
> I will post abroad, please email for a quote. They didn't.
>
> When I sent the invoice I included international signed for as a MUST if
> they wanted to pay by paypal (as in a number of other overseas sales who
> have paid happily)
>
> They have tried to pay twice now, both times without including the extra. I
> have refunded both payments stating (politely) that if they want to pay with
> paypal it has to have a trackable postage. I have given them another option
> in the invoice which is to send notes for ordinary airmail. It is not a very
> high priced item.
>
> What do I do if they try to pay me again with the wrong amount as I suspect
> that they will?

Is it possible they don't understand english?
A) google-translate the same thing.
B) Go to paypal.co.it (or whatever the site address is, using google-translate,
and find the requisite term in the T&Cs, then copy and paste)
.

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