Re: Advice Request LONG!
- From: "Shane Mace" <nospam@xxxxxxxxxx>
- Date: Tue, 16 Aug 2005 05:11:54 GMT
"Gaz" <spam@xxxxxxxxxxxx> wrote in message
news:MPG.1d69b73237b05f96989719@xxxxxxxxxxxxxxxxxxxxxxxxxx
> Last Sunday (7th approx 2pm) I sold a low priced item using auction
> method!
>
> Now about five minutes before the auction closed, the buyer/bidder
> emailed me to ask if I had an additional item as, they really wanted
> two, despite my auction only listing one!
>
> So I fired off a reply to this staing that sadly I did not have
> another of the same items for sale, although I am expecting to get
> some more in about 14 days!
>
> I never received any reply to that email!
>
> I contacted seller via email to confirm the fact that they won the
> auction and to let them know the payment details! The email contained
> all my relevant contact info including a landline phone number!
>
> NOTE: Both of the above were sent within in an hour of the auction
> ending on last Sunday afternoon!
>
> Anyway the next day Monday, as I have not heard anything back from
> this buyer, I sent a second invoice (I do this routinely If I have not
> heard from a buyer for more than 24 hours without payment).
>
> Then on Monday evening I receive another eamil from the buyer asking
> about a second item, again! So I sent a polite reply with the same
> text as used on Sunday!
>
> Tuesday evening, I had still heard nothing apart from the buyers
> request for more than one item, so I was looking through the box in
> which I keep the items I am selling and found a number of item, that
> although not the same as the item listed, they are the same kind of
> thing, that she wanted 2 of!
>
> So I sent her a detailed email explaining that I have found these
> others, that although they are not the same as the item listed, I did
> have 2, which I would allow here to buy for the same price!
>
> Anyway, Wednesday comes and goes, no contact from buyer!
>
> Thursday no contact from buyer!
>
> So Thursday evening I sent an a payment reminder using Selling Manager
> and I also sent an invoice via PapPal, I added a note which restated
> my terms as listed in the auction listing!
>
> Anyway, I heard *NOTHING* from this buyer untill this evening when I
> received two emails, saying that they are miffed as there has been no
> contact from me and no replies to the question that I answered *TWICE*
> they went on to suggest that they have not received any emails from me
> although these emails were sent by both normal email via my own domain
> and also via the ebay servers! BUT I also received a PayPal Payment
> for the single item they bought!
>
> So this evening I have emailed them again, three seperate emails one
> contained attachements of the other emails I sent, one contained the
> complete text of those emails copy and pasted and a third was just
> acknowledging their email and payment!
>
> As an extra idea, I decided that I would send those emails using both
> my domain email and my ISP's mail! I also sent them a message via
> ebay!
>
> Well it has been a few hours now and given that I replied to each of
> their emails within minutes of it arriving, I have not heard anything
> apart from those emails listed!
>
> Given the undue hassle of this particualr sale, I am minded to refund
> them the PayPal payment and just relist the item (I know I will loose
> the eBay fees) But what would you do given this situation!
>
> Sorry about the length of this post!
>
> Best Wishes,
>
> Gaz.
Perhaps their spam filter on their account has been deleting your mail. I
have had this occur a few times.
.
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