Re: Delay in dispute resolution - is this normal?

In article <VCNEe.15788$Ag3.14308@xxxxxxxxxxxxxxxxxxxx>, "tnatsid"
tnatsidCUT@xxxxxxxxxxxxxxxxx says...
>
> <rohitamin@xxxxxxxxxxx> wrote in message
> news:1122161427.b3800ef47f66cb8ae1c184a607790220@xxxxxxxxxxx
> >
> > "tnatsid" <tnatsidCUT@xxxxxxxxxxxxxxxxx> wrote in message
> > news:hpzEe.13827$vv6.6380@xxxxxxxxxxxxxxxxxxxxxxx
> >>I bought a bridle which was not as described and after the buyer refused
> >> to refund and then refused to discuss the matter or to accept arbitration
> >> from the shop where she claims to have bought it, I began the Paypal
> >> dispute
> >> resolution procedure -on 26th June. I got an email from them saying "We
> >> will
> >> make every effort to resolve this claim within 30 days although we may
> >> require additional time to complete our investigation."
> >>
> >> "I've heard nothing from them since. If I go to the "resolution centre"
> >> on
> >> the website, the dispute shows up and the status shows as "reviewing
> >> case".
> >>
> >> The last entry in the log there is:
> >> "27 Jun. 2005 PayPal Phone call with Seller "
> >>
> >> Is the delay and the lack of progress information in the log normal ?
> >>
> >
> > My experience of Paypal recently was the same as yours. I filed a
> > complaint using their procedure every few days to try to get a resolution.
> > I kept being told 'reviewing case'. In the end, I was so fed up that I
> > threatened to file a complaint with the police. Within a few hours, the
> > matter was resolved!
>
>
> There has been quite a bit of talk here about the dreaded "chargeback" as if
> the buyer could do that by pressing a button . . . but it seems as if it is
> very difficult to get a response to a complaint. Am I missing something??
>
Claiming a refund via PayPal for non-delivery of goods is just a
matter of clicking a few buttons and waiting to see what they do -
you'll usually get your money back if there are sufficient funds in
the seller's account. If it's a claim for defective goods, or the
account doesn't have sufficient funds, then you'll probably want to
try some other method.
.