Re: Delay in dispute resolution - is this normal?


"tnatsid" <tnatsidCUT@xxxxxxxxxxxxxxxxx> wrote in message
news:hpzEe.13827$vv6.6380@xxxxxxxxxxxxxxxxxxxxxxx
>I bought a bridle which was not as described and after the buyer refused
> to refund and then refused to discuss the matter or to accept arbitration
> from the shop where she claims to have bought it, I began the Paypal
> dispute
> resolution procedure -on 26th June. I got an email from them saying "We
> will
> make every effort to resolve this claim within 30 days although we may
> require additional time to complete our investigation."
>
> "I've heard nothing from them since. If I go to the "resolution centre"
> on
> the website, the dispute shows up and the status shows as "reviewing
> case".
>
> The last entry in the log there is:
> "27 Jun. 2005 PayPal Phone call with Seller "
>
> Is the delay and the lack of progress information in the log normal ?
>

My experience of Paypal recently was the same as yours. I filed a complaint
using their procedure every few days to try to get a resolution. I kept
being told 'reviewing case'. In the end, I was so fed up that I threatened
to file a complaint with the police. Within a few hours, the matter was
resolved!

Rohit


.

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