Delay in dispute resolution - is this normal?

I bought a bridle which was not as described and after the buyer refused
to refund and then refused to discuss the matter or to accept arbitration
from the shop where she claims to have bought it, I began the Paypal dispute
resolution procedure -on 26th June. I got an email from them saying "We will
make every effort to resolve this claim within 30 days although we may
require additional time to complete our investigation."

"I've heard nothing from them since. If I go to the "resolution centre" on
the website, the dispute shows up and the status shows as "reviewing case".

The last entry in the log there is:
"27 Jun. 2005 PayPal Phone call with Seller "

Is the delay and the lack of progress information in the log normal ?







.

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