Re: A (SAD) TALE OF TWO FENDERS.
- From: Robert Manktelow <robertmanktelow@xxxxxxxxx>
- Date: Thu, 10 Feb 2011 19:38:28 +0000
On 23/01/2011 12:31, bertie wrote:
Dear Mr Fender,
Sorry you have been dead a while but I thought
I`d just let you know how things have been here recently. As you will
no doubt not have heard, I tried one of your Supersonic 22 blondes a
month ago, straight out of the box. It had a fault. A loud "crack"
audible when changing channel from clean to burn. Odd that your
Quality Control people in USA or more likely in UK hadn`t picked that
up. However, these things can and do occur ( however rarely ) even
with the biggest manufacturers.
Imagine my....surprise, shall we say, when one was ordered for
me at another retailer which took three weeks to arrive, and that one
had EXACTLY the same fault.
I work with many young people, some of which take Business
Studies at GCSE level.
I suspect they might have a couple of questions for you after I
explain to them what has transpired. These questions might be:
1. Do Fender use Quality Control procedures and if so, why didn`t they
pick up on these faults?
2. Two identical faults with the same product a month apart suggests a
possible design flaw; has such a flaw been recognised by Fender and if
so, why have the faulty examples been fixed prior to shipping?
3. Customers are in the dark as to when their order will arrive, an
attitude of " it will be here when it gets here" seems to be the norm
in the UK at least. A person can send and track a letter for a couple
of pounds so why not with a £900 amplifier?
Obviously I am not going to pursue the illusive "non-faulty Fender"
indefinitely. I think one more chance will show me to be more than
generous and patient. Fender make sound equipment which can sound
great and I would like to purchase the above model from you but
remember, there are serious competitors not least, small operations
which will built ( hand - wired ) to order and that will probably be
my next port of call if Fender cannot supply me with a model fit for
purpose.
PS wouldn`t it be a shame if some of the students used Fender as a
case study for a company with falling standards regarding QC and
customer support? A comparison with Gibson`s infamous "Norlin Period"?
I hope not, I have several of your very good guitars and have so far
had great respect for the Fender name.
Regards, Bertie.
I recently repaired a Fender Blues Deluxe in which all three of the large power supply electrolytics were faulty (very low capacitance).
Looks like they were dried out having exceeded thier expected lifetime possibly due to a lack of stock rotation by Fenders Manufacturing.
This amp was JUST outside its warrenty period which was good for Fender at least:)
Big names dont always equal good quality but selling amps that ALL make noises when switching is terrible, do they carry out final tests without the speaker connected I wonder - that was hopefully a joke.
--
Robert Manktelow
.
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