Re: part-timers (includes rant content)
- From: IanM <IanMyatt@xxxxxxxxxxx>
- Date: Tue, 18 Sep 2007 02:50:33 -0700
On Sep 16, 9:01 pm, "icarusi" <icar...@xxxxxxxxxxx> wrote:
I've visited quite a few music shops this past couple of weeks looking for
various bits of kit . As it happens I could have put some trade their way,
not big money but everything helps. Unfortunately some of them won't be
getting much business largely due to their strange attitude. Not that
they're not polite or helpful, more 'you're welcome to buy what we already
stock but even if we are dealers in this particular brand we won't be
getting any particular model you may be interested in, or other sundries not
already in stock'.
I do realise that shops get better wholesale prices when buying above a
certain value in one total order, but surely it's swings and roundabouts, if
a potential customer knows you've no intention of stocking a particular item
until you've got that total value together (or not at all), then you can't
blame the customer for shopping where that stock *is* available. I say
nothing when they moan about lack of business but I'm not too surprised.
Other shops I visited *do* have the right attitude will get stock in to try,
but maybe that's a lottery as to whether the owner/buyer thinks what you're
interested in is worth a punt irrespectively.
One other strange one, I asked to try an amp I was looking for but thought I
hadn't tried before. The assistant thought I'd tried it before, I was sure I
hadn't but as he started to wire it up I realised I had tried it but it had
faults. When I remembered and confirmed that one channel 'whistled' and the
reverb didn't work he said it was still like that and they'd had to send a
few back. I'd previously tried the amp months ago yet there it was on
display, available to demo and still faulty! Why!!
icarusi
--
remove 00 to reply
What we are seeing here, is representative of the changes within
retail.
The independant specialist shops have all but gone as a result of pile
'em high, sell 'em cheap stores, and now internet shopping.
It's the same in the photographic industry, which I've been connected
with since 1985. The trade has moved from small shops with
knowledgable staff, to large box shifting operations that employ
monkeys.
I can sympathise with high street retailers. They put the effort in
to get stock, provide demos, etc, only for someone to go into the
store, try something, and then go and order it online at a cheaper
price. A friend of mine owned a small camera shop, and he closed it
down as he was "sick to death" of advising people about equipment and
doing demos, only to have the customer walk out of the shop to go and
buy the same unit in Argos.
Unfortunately, we, as consumers, are contributers to the failing
quality of retail customer service, in my opinion.
Ian
.
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