Re: GAK what a piss poor survice

On Fri, 27 Jan 2006 23:27:48 GMT, Chris Bolus <chrisB@xxxxxxxxx>
wrote:


>So don't shoot GAK down over this, it's almost certainly not their
>fault.

I disagree.

Even though GAK are dependent on their suppliers, it is still
incumbent on GAK to be upfront, helpful and communicative with their
customers.

I'm fully aware of Fender's European distribution problems but if a
retail outlet elects to do business with them then they are fully
aware of the problems inherent in the current situation and should
communicate this to their customers.

Quite frankly, "service" in the UK is a very unfunny joke.

Take almost any large outlet (from supermarkets to gear sites) and
you'll find the same thing - poor, badly-trained, ill-informed staff,
not enough of them, an almost blase attitude towards customers (the
people who ultimately keep the businesses afloat) and patchy, low
stock levels.

I'm not saying that everyone's like this and I've had good experiences
shopping online and on the high street, but it's sufficiently bad for
me to exercise my right to not shop at a particular outlet and tell
the powers that be exactly why I'm walking and not buying.

(My favourite trick is to get a trolley full of groceries, get to a
checkout queue, look at how many tills are unmanned, phone the store
office from the queue and tell them to get a body with a pulse - I
usually suggest a manager - onto a spare till otherwise you're walking
and leaving the trolley behind. It really works 90% of the time.)

If we all did the same sort of thing - got really proactive - then
service *would* improve I'm positive. And it isn't the guy on the till
who should get told, it's head office/admin. Go to the top and state
why you're withdrawing your custom.

If necessary, circumvent the middleman and go directly to the
supplier.

In this case, contact Fender and tell them why you're not a happy
camper. Indeed, it may shed more light on GAK's conduct in the whole
matter. Keep records of the correspondance and progress of your
enquiries and watch out for the interested parties playing each other
off - they like to do that.

Old ground I know, but worth continuing in the drive to improve
service for the consumer - the guy with the *real* power in his
wallet.

Customer power - NOW!

Steve.
.

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