UK bank charges

The problems for me and I suspect many others were direct debit and the
change in excess
charge from per month to per transaction. The DD transactions cannot be
changed easily or
delayed by the payee, only cancelled completely by contacting the bank
or using internet.
Banks and utilities marketed DD aggressively, but didn't point out that
to change the
mandates in any way, for instance to delay by a few days, you have to
contact each payee
individually. Compare to paying by giro/cheque where you can easily
delay payment until
your account is liquid again, still well within the bills' due date. So
the banks have
successfully sold automation, not made it any easier for the customer
to manage those
transactions, then changed the excess charges to exploit the small
oversight that wouldn't
have happened under the traditional payment system. Although I became
very careful once
bitten, even to charge a person once for all their regular DDs because
a payment in is
delayed by a few days, borders on extortion, particularly as a DD must
cost a tiny fraction
of a cheque to process.

--
Mark

.

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