Re: IS IT ME????

While spitting out some home-made cheese, I heard Penny
<spam@xxxxxxxxxxxxxxxxxxxx> say

On Thu, 09 Feb 2006 09:50:33 GMT, spambin@xxxxxxxxxxxxxxxxxxxxxxxxx (Tony
Gardner) scrawled in the dust...

On the basis of my experience (and, it seems, Vicky's) it appears that
the Halifax is run as about efficiently as the Child Support Agency

They haven't changed then, they were grossly incompetent way back in the
1960s.

Earlier in the thread, I posted that I wouldn't be surprised if they
advised me to go back to the branch with two forms of ID.

Guess what? They just did!

I've just received two e-mails from them. One of them tells me that
the reason I can't manage the accounts on-line is that the details
they have don't match the details I supplied when logging in and that
I will have to go to the branch with my account books and ID (two
forms) to get it sorted.

The other e-mail, which came from a different member of their Help
Desk [1] told me that it's all sorted now and I should be able to
manage the accounts on-line from now on. I haven't tried it yet, so
I'm assuming nothing.

Fun, innit.

[1] Calling it the Help Desk shows that at least they have a sense of
irony. It wouldn't surprise me if they had a "Customer Service"
department as well.


Tony Gardner
N.B. Return E-mail address is spamtrapped.
Replace "spambin" with "tony" and "nospam" with "gardner"
.

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