Re: Amazon Customer Services

On 20 Jan 2006 23:18:08 GMT, rf@xxxxxxxxxxxx (Robin Fairbairns) wrote:

> "Siderius Nuncius" <matron.nuncius@xxxxxxxxx> writes:
>>"Miffy" <miffyworlds@xxxxxxxxxxx> wrote
>>
>>> I used to work for their french site - sending emails in french to
>>> annoyed customers.
>>
>>IRTA "to annoy customers", and thought, "How very French."
>
>ah. i merely thought, "just like hp".
>
>see dogbert on "customer service", and you get the idea of the sort of
>thing you experience when your <2-month-old printer goes on the blink.

I've met this. Shiny new Panasonic printer. Plug it in; fire it up; comes
up with an error code. Do the usual dismantle, reassemble, reboot cycles
and get nothing but error code. Check documentation and find
1) error is serious
2) there is a special phone number for DOA equipment.
A little concerned that they expect DOA equipment, but happy there is a
system to handle it. Call the number and have one of /those/ conversations
(The sort you really wish you weren't having. Where you are convinced that
one of the participants is stark, staring mad, and you're no longer too
sure which one.). Eventually we reached a mutual state of believing each
other was too stupid to achieve a worthwhile outcome and she suggested I
take it back to the shop. Obvious really! If they hadn't provided the
special phone number ... Pack it up; pop back to shop. "Terribly sorry sir.
Here's a replacement." Everything tickety-boo.

(In other words, Robin, try the dealer.)



--
Ric.
.

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