Re: OT:Recommendation for RC car owners


"erics" <eric_NewsGrps@xxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:42dddc09$0$6470$cc9e4d1f@xxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> "Nath" <buggeroff@xxxxxxxx> wrote in message
> news:42dd9116$0$381$cc9e4d1f@xxxxxxxxxxxxxxxxxxxxxx
>> Yeah nowt to do with DVD, but so what. Anyway if you're looking at a
>> reputable large scale supplier of RC cars (FG, Carson) I recommend
>> http://www.rc-car-online.de/htstarteng.htm Reasons why..
>>
>> 1) When my RC car arrived I noticed straight away one single inexpensive
>> item was missing (about £2 value) they sent item couriered out. They
>> could've refused, or not bothered- saying I might've lost the item..or
>> used standard letters post (it would've fit into a letters envelope)
>> arrived within 3 days.
>>
>> 2) After that the engine was giving problems, they said send it back- no
>> questions asked- we'll have a look at the engine. No refusals again
>> either. It arrived less than 2 weeks later with a new carb, and now runs
>> correctly. I've paid for shipping back to Germany, and postage will be
>> refunded (won't know till next statement)
>>
>> 3) I then noticed their "Special Edition" free parts were also not
>> included in the package (I was concentrating on engine, parts, and
>> getting new radio gear and forgot about them) These FOC items include a
>> complete drive system/differential/wheel bearings - 12 bearings in total,
>> plus two steel layshaft gears, and a spark plug. About 100 Euros worth. I
>> emailed again about missing SE parts, again couriered with no questions
>> asked, and arrived in 3 days.
>>
>> A+
>>
>> I've dealt with RC model shops in the UK and most aren't interested, just
>> want your money and that's it.
>>
>
>
> You recommend a company that sent out your order with several bits
> missing?
>
> If you ordered a SE DVD box set with free gift, and it arrived with
> missing disks, missing free gift, and the disks that did arrive were
> faulty would you also recommend the company?
>
> True, their customer services seems good, but if they hadn't messed up the
> order in the first place you wouldn't have had to use it so often!
>
> Anyway, I've always fancied a RC car, I just need to convince the kids
> that they want one!

Granted missing items, but no problems sending them out. I've dealt with
companies that also ship out incomplete orders, and once it arrives that's
it. Tough *** if something is missing or faulty.

The first missing item wasen't their fault, it was a sealed packet of four
and one was missing. So that was out of their control. It's like buying a
DVD with a disc missing. Not DVD Soon's fault.

Engine not their fault either, that comes straight from FG.

Only messed up once with missing "SE" parts really, and quickly sorted it
out.


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