Re: Southern Water...grrrr


"JB" <jb@xxxxxxxxxxxx> wrote in message
news:2qadnSgcypd9nWvVRVnyhwA@xxxxxxxxx

"JackH" <jackhackettuk@xxxxxxxxxxx> wrote in message
news:6llqo1Fcqvt8U1@xxxxxxxxxxxxxxxxxxxxx

"JB" <jb@xxxxxxxxxxxx> wrote in message
news:hoCdnZv4AL2vcmnVnZ2dneKdnZydnZ2d@xxxxxxxxx
After living in my place for almost two years I receive a letter from
Southern Water saying that there's been a mistake on their part and I
probably hadn't received a bill in a while. In another envelope were
three bills dating back to when I moved in..... in total... over £400!!!
ffs....

Earlier in the year, they changed the systems they use for billing etc.

Unfortunately for them, whoever migrated the systems over didn't do a
very good job of making sure all the data was fully integrated, and as a
result I ended up with them passing 'my' account over to a debt
collectors even though we were up to date.

When I phoned them to point out the error of their ways, I also reminded
them of the clause in their charter that states they will cough £25 in
your direction should they have got certain things wrong, with passing an
account to a debt collectors being one of them.

:-)

Oh??? Maybe I should give it a go!!! I'm just in the mood for that!!!

Worth a try - point out you know their systems have had problems with
merging data earlier this year. ;-)

--
JackH


.

Relevant Pages

  • Re: Southern Water...grrrr
    ... probably hadn't received a bill in a while. ... ended up with them passing 'my' account over to a debt collectors even ... direction should they have got certain things wrong, with passing an account ...
    (uk.local.kent)
  • Re: Southern Water...grrrr
    ... Southern Water saying that there's been a mistake on their part and I probably hadn't received a bill in a while. ... Unfortunately for them, whoever migrated the systems over didn't do a very good job of making sure all the data was fully integrated, and as a result I ended up with them passing 'my' account over to a debt collectors even though we were up to date. ...
    (uk.local.kent)
  • Re: Fun with debt collectors
    ... both in circumstances where I'd moved, having closed my account. ... Over a year later I heard from debt collectors demanding some small ... insisted it wasn't and refused to pay their bill. ...
    (uk.legal)
  • Re: Fun with debt collectors
    ... both in circumstances where I'd moved, having closed my account. ... Over a year later I heard from debt collectors demanding some small ... insisted it wasn't and refused to pay their bill. ...
    (uk.legal)
  • Re: Fun with debt collectors
    ... circumstances where I'd moved, having closed my account. ... I heard from debt collectors demanding some small amount. ...
    (uk.legal)
Loading