Re: PALS

Ian wrote:

PALS's generally are there to distance the PCTs from complaints, etc. Whilst
they are ostensibly there to protect patients rights, the fact that they are
funded by the PCTs means that they can never be truly independent. They
operate very much within the PCTs terms of reference and are more about
public relations than patient advocacy,

That is what I'm beginning to suspect.

so dealing with them generally can
be a very frustrating business. If you really had a 'beef' with a PCT, you
would have to take them head-on, through the courts, to get a result.

I've worked within NHS Trusts and PCTs for years so I hope this insight is
of help to you.

It is, thank you.

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Relevant Pages

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