Re: Virus Removal


"AlanG" <invalid@xxxxxxxxxxx> wrote in message
news:cluif59h46diuhfa04odgi4lvajne46q0n@xxxxxxxxxx
On Tue, 10 Nov 2009 09:09:40 -0000, "The Todal" <deadmailbox@xxxxxxxx>
wrote:

Here's the scenario: your office computer is infected with a virus and
won't
boot into XP. Your company uses its usual IT support contractor to cure
the
problem - they take the computer away, keep it in their workshop for
nearly
a week and then return it to you. But they have formatted the HD and
reinstalled Windows, leaving everything else to be reinstalled.

That is unacceptable, right? They should at least warn you before they
plan
to erase everything on your disk, yes?

No. They have every expectation that a commercial operation would
ensure backups of data are held elsewhere. But if they are the IT
support people then it is their job to make sure all applications are
reinstalled and settings to the company preferred standard.

I was actually misinformed by the technician, who was under the impression
that the disk had been reformatted and Windows XP reinstalled. I am now
told that they put in a new hard disk and copied over what they could from
the old hard disk (as it turns out, they dumped all that in a subdirectory
on the disk).

Nothing valuable has been lost, but it is a lot of time and effort to
reinstall the software and reconfigure the machine so that it works as
before.

Next time I'll instruct them to assess the problem and advise before they
take any steps. And I am surprised that they haven't explained to me why
they couldn't eradicate the virus and fix the damaged system files. My own
virus scan had revealed the virus to be Virut. Even if it did replace some
vital system files with its corrupt versions, doesn't a good computer
support technician have ways of repairing that?


.

Relevant Pages

  • Re: Virus Removal
    ... Your company uses its usual IT support contractor to cure ... that the disk had been reformatted and Windows XP reinstalled. ... reinstall the software and reconfigure the machine so that it works as ... they couldn't eradicate the virus and fix the damaged system files. ...
    (uk.legal)
  • Re: Virus Removal
    ... Your company uses its usual IT support contractor to cure ... that the disk had been reformatted and Windows XP reinstalled. ... System files will often depend on the individual machine. ... to reinstall the operating system if they have been damaged. ...
    (uk.legal)
  • Re: office 2000 ask me the Micorosft Office Premium Disk
    ... is responsible for support. ... I would contact them and request that they send ... the (insert latest virus name here) virus, all mail sent to my personal ... But I did not have the disk. ...
    (microsoft.public.office.setup)
  • DO YOU NEED HELP OR HAVE COMPUTER QUESTONS??
    ... >Is Your Computer Running Slow? ... >Are you having Virus Issues? ... >DO u need to do a reinstall?? ... >Whatever support you require for you O/S or Windows ...
    (microsoft.public.windowsxp.perform_maintain)
  • Separating html files from its folders
    ... tweak or support page I save it to disk in case I need to ... reinstall the system, and then is a lot of mess to have ... 20 html files with 20 folders. ...
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